Note: The job is a remote job and is open to candidates in USA. BioCatch is seeking a detail-oriented and analytical SaaS Renewals Analyst to support the administration and execution of customer subscription renewals. This role is responsible for ensuring renewal data accuracy, improving forecast visibility, and partnering cross-functionally to maximize retention and recurring revenue growth.
Responsibilities
- Manage and track upcoming subscription renewals to ensure timely execution and accurate forecasting
- Maintain renewal opportunity data within Salesforce including but not limited to Close dates, Renewal ARR, Expansion/New ARR, Opportunity stages, Contract terms, Quote values
- Analyze renewal trends, churn risk, and customer usage data to support retention strategies
- Partner with Sales and Customer Success teams to drive on-time renewals and identify upsell opportunities
- Support forecasting processes for renewals, retention, churn, and expansion revenue
- Ensure renewal opportunities are aligned with company booking and revenue recognition policies
- Identify process improvement opportunities within renewal operations and implement scalable solutions
- Assist leadership with board-level or executive reporting related to renewals and retention metrics
- Perform data audits to ensure Salesforce and subscription system accuracy
Skills
- Bachelor's degree in Business, Finance, Economics, Analytics, or related field preferred
- 2–5 years of experience in SaaS operations, renewals, revenue operations, sales operations, customer success operations, or finance
- Strong understanding of SaaS business models and recurring revenue metrics including, ARR, Gross Retention, Net Retention, and churn
- Advanced proficiency in Microsoft Excel
- Experience with Salesforce
- Experience with subscription management or CPQ platforms is a plus
- Strong analytical and problem-solving skills with high attention to detail
- Excellent communication and cross-functional collaboration abilities
- Ability to manage multiple priorities and deadlines in a fast-paced environment
- Experience with SaaS forecasting and pipeline management
- Knowledge of SaaS contracts, renewals processes, and pricing structures
- Experience supporting enterprise or strategic account renewals
- Spanish - very nice to have
Benefits
- Flexible paid time off policy
- Sick, Maternity/ Paternity, and other paid leaves
- 401(k) plan with up to 4% company match
- Healthcare programs tailored to your needs
- Life insurance
- Wellness programs, EAP, and personalized health advocacy
- Fully remote and shared space work options across the US
- Monthly reimbursements for home internet and cell phone
Company Overview