Note: The job is a remote job and is open to candidates in USA. Petfolk is hiring a Veterinary Customer Support Specialist for its Virtual Care team. The role supports pet parents and veterinary teams by phone, text, and email, assists with scheduling and general questions, routes medical inquiries to licensed veterinary staff, and coordinates with clinics and operations.
Responsibilities
- Deliver excellent customer service to pet parents via phone, text, and email
- Assist with appointment scheduling, basic pet care guidance, and general questions
- Route medical-related questions to our licensed TeleAdvice veterinary team
- Collaborate with veterinary clinics and operations teams to ensure a seamless experience
- Represent Petfolk’s values with empathy and professionalism in every interaction
Skills
- 1+ year Veterinary customer care position experience required
- Strong written and verbal communication skills
- Experience with Vetspire or Gladly CRM
- Proficiency in EMR systems, Slack, and Google Suite
Benefits
- Set Schedule Friday-Monday
- 4-day work week (10-hour shifts)
- Fully remote role
- Medical, Dental, and Vision Insurance
- Generous Paid Time Off (PTO)
- 401(k) with company match
- Career growth opportunities with a mission-driven team
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