Note: The job is a remote job and is open to candidates in USA. Petfolk is reimagining pet care by enhancing the health and happiness of pets and their owners. They are seeking a Remote Veterinary Customer Support Specialist to provide outstanding support to pet parents and veterinary teams through various communication channels.
Responsibilities
- Deliver excellent customer service to pet parents via phone, text, and email
- Assist with appointment scheduling, basic pet care guidance, and general questions
- Route medical-related questions to our licensed TeleAdvice veterinary team
- Collaborate with veterinary clinics and operations teams to ensure a seamless experience
- Represent Petfolk’s values with empathy and professionalism in every interaction
Skills
- 1+ year Veterinary customer care position experience required
- Comfortable working remotely in a fast-paced, startup environment
- Strong written and verbal communication skills
- High-speed internet, quiet home workspace, and tech-savvy mindset
- Availability for a full-time schedule (4 x 10-hour shifts/week) including every weekend availability
- Available during 8 AM – 9 PM EST
- Reside in one of the following states: NY, VA, NC, SC, GA, AL, FL, TX, OK, KS, AZ, UT, NV, MO, IL, TN, OH, or PA
- Experience with Vetspire or Gladly CRM
- Proficiency in EMR systems, Slack, and Google Suite
Benefits
- 4-day work week (10-hour shifts)
- Fully remote role
- Medical, Dental, and Vision Insurance
- Generous Paid Time Off (PTO)
- 401(k) with company match
- Career growth opportunities with a mission-driven team
Company Overview