Note: The job is a remote job and is open to candidates in USA. Comuneo Services Inc. is a community association management company that supports homeowner associations and residents across California and Texas. The Remote Vantaca Administrator will manage day-to-day operations in the Vantaca platform, including data, workflows, reports, billing, compliance, troubleshooting, documentation, and user training.
Responsibilities
- Configuring and maintaining Vantaca settings
- Creating and updating workflows
- Managing homeowner and association data
- Monitoring task queues to ensure service standards are met
- Generating reports
- Supporting billing and compliance processes
- Troubleshooting user issues
- Coordinating with internal stakeholders to improve system usage and efficiency
- Documenting processes
- Assisting with training for new users
- Identifying opportunities to streamline operations through better use of the platform
Skills
- System administration and HOA/association management platform skills, including experience configuring and maintaining tools like Vantaca or similar property management systems
- Data management and reporting skills, including accurate data entry, database maintenance, and creating operational or financial reports for internal stakeholders and boards
- Process and workflow optimization skills, with the ability to map business processes, build or refine workflows, and improve efficiency through automation and standardization
- Customer service and communication skills, including clear written and verbal communication, responsive follow-up, and the ability to collaborate with managers, accounting staff, and board members
- Technical troubleshooting skills, including diagnosing platform issues, coordinating with support teams or vendors, and documenting resolutions and best practices
- Organizational and time management skills, with the ability to manage multiple associations, priorities, and deadlines in a detail-oriented and reliable manner
- Proficiency with standard office software (e.g
- Knowledge of HOA/COA operations, property management, or community association governance; prior experience in association management or real estate operations is strongly preferred
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