Note: The job is a remote job and is open to candidates in USA. Harris Computer is seeking a Technical Consultant to provide customer care and technical expertise for its utility Customer Information and Billing solutions. The role involves translating client needs into application solutions, troubleshooting product and technical issues, supporting integrations and enhancements, documenting project work, and delivering remote or occasional onsite training.
Responsibilities
- Assess and translate client’s requests into what the client truly needs
- Find and implement creative and optimal solutions to accommodate the requirements within our applications
- Analyze and troubleshoot product stability inquiries or issues of both product and technical nature by phone or electronically through the ticketing system
- Liaise with 3rd party vendors, end-users, and our client’s IT
- Document configuration, enhancement, and testing notes for various projects through the ticketing system
- Work closely with other team members as part of a cohesive group on various projects
- Provide client training or assistance remotely or occasionally onsite
- Maximize and maintain current knowledge and awareness of applications and related technologies
Skills
- 2-5+ years of experience in customer support/business analyst
- Ability to review and analyze the following programming languages: VFP, C#, ASP.NET, and Powershell
- Ability to create and modify complex SQL scripts
- Ability to interpret requirements, and recommend solutions that best address clients' needs
- Ability to travel up to 25% in North America
- College Diploma in Computer Science or equivalent industry experience
- Excellent analytical, research and problem-solving skills
- Exceptional verbal and written communication skills
- Exceptional attention to detail and the ability to grasp concepts quickly
- This remote role welcomes candidates anywhere in Canada and the US. This role will be working in the EST timezone
- Experience with Remote Desktop Services/RemoteApp
- Experience with multiple remote access tools & techniques such as webex, remote desktop, VPN
- Oral or written communication in French
- Customer Service Training or Certification
- Experience in IT Support or Utility Billing or other financial applications
- Experience with Crystal Reports is an asset
- Demonstrates understanding of cloud solutions and concepts
Benefits
- 3 weeks' vacation and 5 personal days
- Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
- Employee stock ownership and RRSP/401k matching programs
- Lifestyle rewards
- Remote work and more!
Company Overview