Note: The job is a remote job and is open to candidates in USA. 24-MAG LLC connects experienced professionals with remote consulting opportunities across technical, evaluation, and project-based workstreams. The Senior Network Support Engineer will review and annotate production network data, troubleshoot complex enterprise networking issues, analyze packets and wireless environments, and help structure datasets for AI-driven autonomous networking systems.
Responsibilities
- Review production networking data including logs, configurations, telemetry, and event streams
- Label and classify network behaviours, incidents, anomalies, and recurring failure patterns
- Identify meaningful relationships between symptoms, network events, and root causes
- Apply operational networking judgement to distinguish expected behaviour from genuine faults
- Produce accurate structured annotations suitable for downstream AI and machine learning workflows
- Apply senior escalation experience to complex enterprise networking issues
- Analyse incidents involving outages, degraded performance, connectivity failures, and configuration problems
- Reconstruct troubleshooting workflows from available network evidence
- Identify likely root causes and appropriate diagnostic steps
- Apply judgement developed through real-world final-escalation and on-call responsibilities
- Perform packet-level reasoning using technologies and workflows associated with Wireshark, tcpdump, and SPAN captures
- Interpret protocol behaviour and packet traces to diagnose network problems
- Distinguish application, transport, routing, switching, and wireless-layer issues
- Identify anomalous traffic patterns and protocol-level failure indicators
- Translate packet-analysis findings into clear structured data and technical explanations
- Analyse enterprise Wi-Fi environments involving access points, controllers, authentication, and client connectivity
- Apply hands-on experience with platforms such as Cisco WLC, Aruba, or Meraki
- Evaluate 802.1X and RADIUS authentication workflows
- Diagnose roaming, association, interference, coverage, and wireless-performance issues
- Assess wireless incidents using realistic enterprise troubleshooting practices
- Work with networks involving switches, access points, firewalls, and related infrastructure
- Apply experience supporting customer-facing enterprise environments such as retail, healthcare, financial services, manufacturing, universities, or hospitality
- Evaluate incident-response and RCA workflows used to maintain production stability
- Identify gaps or inconsistencies in operational records and troubleshooting sequences
- Distinguish maintenance and support workflows from architecture or greenfield network-design activities
- Help define schemas and structures for large-scale networking datasets
- Translate raw infrastructure data into organised inputs suitable for machine learning systems
- Identify networking concepts and operational signals that should be represented within training data
- Collaborate with technical teams developing autonomous infrastructure capabilities
- Contribute practical networking expertise to how AI systems learn to reason about production networks
Skills
- Current or recent experience as a Level 3 / Tier 3 Network Support Engineer, Principal Support Engineer, Senior Network Engineer, or comparable escalation-focused role
- Strong experience maintaining existing enterprise network infrastructure in production
- Hands-on responsibility for final escalations, incident response, troubleshooting, RCAs, and on-call support
- Direct experience supporting end-customer enterprise networks involving switches, wireless access points, and firewalls
- Strong enterprise Wi-Fi expertise, including WLAN controllers and wireless troubleshooting
- Hands-on knowledge of Cisco WLC, Aruba, Meraki, or comparable enterprise wireless platforms
- Strong understanding of 802.1X, RADIUS, and enterprise authentication workflows
- Practical packet-analysis experience using Wireshark, tcpdump, SPAN, or similar tools
- Ability to interpret logs, configurations, telemetry, and event data from production systems
- Strong written English and ability to document technical reasoning clearly
- This opportunity is best suited to operational network maintainers rather than professionals focused primarily on network architecture, cloud/SRE, SOC/security, or general IT helpdesk work
- Expected commitment of approximately 30–40 hours per week
- Working hours must overlap with the Pacific Time (PT) business day
- Candidates must be authorised to work in the United States or Canada without sponsorship
- Individual contractor engagement only; corp-to-corp and agency billing arrangements are not supported
- Work must be completed without using confidential or proprietary information belonging to any employer, client, institution, or other third party
- H1-B and STEM OPT support is unavailable for this engagement
Benefits
- Fully remote
- Independent contractor engagement
- Expected commitment of approximately 30–40 hours per week
- Contributors will interact directly with the assigned technical team
Company Overview