[Remote] Remote | Senior Network Support Engineer (AI Data Annotation) — $40–$60/hour

Note: The job is a remote job and is open to candidates in USA. 24-MAG LLC connects experienced professionals with remote consulting opportunities across technical, evaluation, and project-based workstreams. The Senior Network Support Engineer will review and annotate production network data, troubleshoot complex enterprise networking issues, analyze packets and wireless environments, and help structure datasets for AI-driven autonomous networking systems. Responsibilities • Review production networking data including logs, configurations, telemetry, and event streams • Label and classify network behaviours, incidents, anomalies, and recurring failure patterns • Identify meaningful relationships between symptoms, network events, and root causes • Apply operational networking judgement to distinguish expected behaviour from genuine faults • Produce accurate structured annotations suitable for downstream AI and machine learning workflows • Apply senior escalation experience to complex enterprise networking issues • Analyse incidents involving outages, degraded performance, connectivity failures, and configuration problems • Reconstruct troubleshooting workflows from available network evidence • Identify likely root causes and appropriate diagnostic steps • Apply judgement developed through real-world final-escalation and on-call responsibilities • Perform packet-level reasoning using technologies and workflows associated with Wireshark, tcpdump, and SPAN captures • Interpret protocol behaviour and packet traces to diagnose network problems • Distinguish application, transport, routing, switching, and wireless-layer issues • Identify anomalous traffic patterns and protocol-level failure indicators • Translate packet-analysis findings into clear structured data and technical explanations • Analyse enterprise Wi-Fi environments involving access points, controllers, authentication, and client connectivity • Apply hands-on experience with platforms such as Cisco WLC, Aruba, or Meraki • Evaluate 802.1X and RADIUS authentication workflows • Diagnose roaming, association, interference, coverage, and wireless-performance issues • Assess wireless incidents using realistic enterprise troubleshooting practices • Work with networks involving switches, access points, firewalls, and related infrastructure • Apply experience supporting customer-facing enterprise environments such as retail, healthcare, financial services, manufacturing, universities, or hospitality • Evaluate incident-response and RCA workflows used to maintain production stability • Identify gaps or inconsistencies in operational records and troubleshooting sequences • Distinguish maintenance and support workflows from architecture or greenfield network-design activities • Help define schemas and structures for large-scale networking datasets • Translate raw infrastructure data into organised inputs suitable for machine learning systems • Identify networking concepts and operational signals that should be represented within training data • Collaborate with technical teams developing autonomous infrastructure capabilities • Contribute practical networking expertise to how AI systems learn to reason about production networks Skills • Current or recent experience as a Level 3 / Tier 3 Network Support Engineer, Principal Support Engineer, Senior Network Engineer, or comparable escalation-focused role • Strong experience maintaining existing enterprise network infrastructure in production • Hands-on responsibility for final escalations, incident response, troubleshooting, RCAs, and on-call support • Direct experience supporting end-customer enterprise networks involving switches, wireless access points, and firewalls • Strong enterprise Wi-Fi expertise, including WLAN controllers and wireless troubleshooting • Hands-on knowledge of Cisco WLC, Aruba, Meraki, or comparable enterprise wireless platforms • Strong understanding of 802.1X, RADIUS, and enterprise authentication workflows • Practical packet-analysis experience using Wireshark, tcpdump, SPAN, or similar tools • Ability to interpret logs, configurations, telemetry, and event data from production systems • Strong written English and ability to document technical reasoning clearly • This opportunity is best suited to operational network maintainers rather than professionals focused primarily on network architecture, cloud/SRE, SOC/security, or general IT helpdesk work • Expected commitment of approximately 30–40 hours per week • Working hours must overlap with the Pacific Time (PT) business day • Candidates must be authorised to work in the United States or Canada without sponsorship • Individual contractor engagement only; corp-to-corp and agency billing arrangements are not supported • Work must be completed without using confidential or proprietary information belonging to any employer, client, institution, or other third party • H1-B and STEM OPT support is unavailable for this engagement Benefits • Fully remote • Independent contractor engagement • Expected commitment of approximately 30–40 hours per week • Contributors will interact directly with the assigned technical team Company Overview • At 24-MAG, we support emerging AI and consulting platforms by sourcing and connecting qualified professionals with remote, contract-based opportunities. It was founded in undefined, and is headquartered in Sheridan, Wyoming, US, with a workforce of 2-10 employees. Its website is https://24-mag.com/.