Note: The job is a remote job and is open to candidates in USA. Harris Computer is a leading provider of mission critical software to the public sector in North America, and they are seeking a Senior Manager, Operations to lead their DevOps, Platform, and IT functions. This role involves modernizing legacy infrastructure and designing the operational support model for a new platform while managing vendor contracts and ensuring compliance.
Responsibilities
- Assess the current legacy environment against industry-standard operational practices (security posture, patching/lifecycle management, monitoring, automation, documentation) and lead the remediation effort to close identified gaps
- Prioritize and execute legacy upgrades in a way that manages risk to live state, federal, and pharmacy clients - balancing stability with the pace of improvement
- In parallel, design the Operations support model (DevOps, Platform, and IT support structure, tooling, staffing, and processes) for the new modern platform as it is built and rolled out
- Plan and manage the transition period in which legacy and modern platforms run side by side, including staffing, cost, and client-impact implications of supporting both
- Partner with Product and Engineering leadership to ensure the new platform is being built with operational supportability (observability, automation hooks, deployment practices) in mind from the start
- Provide the VP with a clear roadmap and cost picture for the legacy-to-modern transition, including where legacy remediation spend can be reduced or redirected as the new platform matures
- Lead and develop the DevOps, Platform, and IT teams, including hiring, performance management, and career development for team leads and engineers
- Own day-to-day execution across infrastructure, platform reliability, internal IT services, and DevOps practices (CI/CD, automation, monitoring, incident response)
- Establish and report on operational metrics: uptime/availability, MTTR, ticket SLAs, change failure rate, and infrastructure cost per environment
- Drive process improvement and tooling decisions that increase efficiency and reduce operational risk, consistent with STChealth's compliance obligations (SOC 2, state security requirements, federal client expectations)
- Own the full lifecycle of contracts for tooling and vendors used within Operations (cloud infrastructure, monitoring, ITSM, identity/security tooling, etc.), including renewals, usage tracking, and total cost of ownership
- Partner directly with the VP, Support Services on contract negotiations for Operations-related vendors, bringing usage data, cost modeling, and risk assessment to the table
- Identify consolidation, renegotiation, or replacement opportunities that reduce cost or improve terms without compromising reliability or compliance
- Maintain a clear, current view of all active contracts, renewal dates, and cost exposure within the Operations portfolio
- Work with Security to ensure all environments are within policies and standards
- Act as a trusted advisor to the VP on budget planning, forecasting, and resourcing decisions for the Operations function
- Build strong working relationships with Sales, Product, and Customer Success to ensure Operations capacity and cost realities are reflected in commitments made to clients
- Represent Operations in internal planning conversations involving new client onboarding, contract renewals, and service expansions
- Provide input into sales deal structuring when Sales is pricing custom or complex client requests that involve Operations effort or infrastructure
Skills
- 7+ years of progressive experience in DevOps, Platform Engineering, or IT leadership, including 3+ years directly managing technical teams
- Direct experience modernizing or remediating legacy infrastructure while it remained in live production use, ideally including security/compliance hardening, observability improvements, and automation of previously manual processes
- Experience designing or standing up a support/operations model for a new platform - including staffing, tooling, and process design - rather than only inheriting an existing one
- Comfort operating two systems at once during a transition period, with the judgment to balance legacy stability against the pace of modern platform rollout
- Demonstrated experience owning or heavily contributing to vendor/tooling contract management and negotiations
- Experience building cost models or providing cost input that directly informed pricing or deal structuring - ideally in a SaaS or services environment with margin accountability
- Strong working knowledge of cloud infrastructure (AWS preferred), CI/CD, monitoring/observability, and IT service management tooling
- Excellent communication skills, with the ability to influence peers in Sales and Finance who do not share a technical background
- Experience in regulated, public-sector-adjacent, or healthcare/health-data environments is a strong plus
Benefits
- 3 weeks’ vacation and 5 personal days
- Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
- Employee stock ownership and RRSP/401k matching programs
- Lifestyle rewards
- Remote work and more!
Company Overview
Company H1B Sponsorship