Note: The job is a remote job and is open to candidates in USA. Jerry is a company that built an app for managing car ownership, including insurance, refinancing, safety, and repairs. The Customer Support Agent responds to existing customers, processes insurance policy service requests, answers coverage and benefit questions, makes policy changes, and works to retain policyholders at risk of cancellation.
Responsibilities
- Respond to inbound calls from existing customers
- Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc
- Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy
- Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation
Skills
- You can multitask and manage multiple competing priorities
- You are passionate about helping others
- You have 2+ years of experience working in a call center environment
- Full-time hourly employees who currently reside in AZ, FL, GA, NV, NY, NC, TN, TX, UT, or VA
Benefits
- We will pay for your P&C license (expected within 60 days after starting)
- Medical, dental, vision insurance
- 401K match
- Ability to work remotely (we provide work equipment)
- Ongoing training and mentorship from our leadership team
- Flexible scheduling options, with the choice between a 5-day, 8-hour schedule or a 4-day, 10-hour workweek
- Comprehensive benefits package to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits
- Equity opportunities may also be part of your total rewards package
Company Overview