Note: The job is a remote job and is open to candidates in USA. Jerry is a company that built the first app to manage car-related services and has grown to over 5 million customers. They are seeking a Customer Support Agent to respond to customer inquiries, process service requests, and help retain policyholders.
Responsibilities
- Respond to inbound calls from existing customers
- Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc
- Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy
- Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation
Skills
- 2+ years of experience working in a call center environment
- Ability to multitask and manage multiple competing priorities
- Passionate about helping others
Benefits
- We will pay for your P&C license (expected within 60 days after starting)
- Medical, dental, vision insurance
- 401K match
- Ability to work remotely (we provide work equipment)
- Ongoing training and mentorship from our leadership team
- This role includes flexible scheduling options, with the choice between a 5-day, 8-hour schedule or a 4-day, 10-hour workweek.
- We offer a comprehensive benefits package to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits, among others. Equity opportunities may also be part of your total rewards package.
Company Overview