Note: The job is a remote job and is open to candidates in USA. Talentoma is seeking an entry-level Remote Customer Success Coordinator to support customer communication, onboarding coordination, account follow-up, and routine service activities. The role focuses on maintaining customer records, tracking requests, coordinating internal follow-up, and supporting a positive customer experience in a remote environment.
Responsibilities
- Coordinate routine customer success activities and follow-up
- Communicate with customers regarding service questions and next steps
- Assist with customer onboarding and scheduling activities
- Maintain accurate customer records in CRM systems
- Track open customer requests and follow-up items
- Document customer interactions and relevant updates
- Help customers locate appropriate resources and information
- Coordinate internal follow-up for unresolved customer requests
- Monitor routine customer milestones and scheduled activities
- Share customer updates with appropriate team members
- Support an organized and positive customer experience
Skills
- • Entry-level candidates are encouraged to apply
- • Strong written and verbal communication skills
- • Friendly and professional customer-service approach
- • Strong organization and time-management abilities
- • Comfortable using CRM and digital communication platforms
- • Good attention to detail
- • Strong listening and follow-through skills
- • Ability to manage multiple routine customer requests
- • Willingness to learn customer success processes
- • Comfortable working independently in a remote environment
Benefits
- Fully remote work-from-home position.
- Full-time professional schedule.
- U.S.-based remote work environment.
- Structured onboarding and role training.
- Virtual communication and collaboration tools.
- Clearly defined customer success workflows.
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