Note: The job is a remote job and is open to candidates in USA. OneTouch Direct is hiring a Remote Customer Service Representative to provide frontline support to customers with questions and concerns about products and services. The role involves responding to inquiries, troubleshooting issues, processing orders and returns, escalating unresolved concerns, and helping improve customer service processes.
Responsibilities
- Respond to customer inquiries via phone, email, or chat in a timely and professional manner
- Assist customers with troubleshooting issues and provide accurate solutions
- Process orders, amendments, and returns efficiently
- Escalate unresolved issues to senior staff when necessary
- Provide feedback to improve customer service processes
Skills
- MUST LIVE IN THE San Antonio, TX, Oklahoma or Georgia
- High school diploma or equivalent required
- Excellent communication skills, both verbal and written
- Strong problem-solving skills and an ability to think critically
- Ability to work independently and manage time effectively in a remote setting
- Reliable internet connection and a quiet home office environment
- Windows laptop or desktop with webcam
- Minimum Dual‐Core 2.0 GHz processor
- Mac, Chromebook, Apple devices, and Microsoft Surface are not compatible
- Ethernet port required
- USB Noise‐Cancelling Headset
- Must include a functioning microphone
- Must be hardwired (no Bluetooth)
- Ethernet Cable
- Hard‐wired internet connection is required (Wi-Fi/cellular not permitted)
- Minimum Internet Speed: 50 Mbps download / 20 Mbps upload
- Windows 11
- MacOS and Chromebook not supported
- Minimum: Dual‐Core 2.0 GHz
- Minimum RAM: 16 GB
- 1-2 years of customer service experience preferred
- Previous experience in a call center or remote support role is a plus
Benefits
- Full time; 40 hours per week schedule with overtime opportunities
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Training & Development
- Work From Home
Company Overview