Note: The job is a remote job and is open to candidates in USA. Epic Escapes with Shonda is a travel company seeking a friendly and organized Customer Service Representative / Travel Agent to join their remote team. The role involves assisting clients in planning and booking travel experiences while providing excellent customer service throughout the process.
Responsibilities
- Assist clients with planning and booking vacations including cruises, resorts, flights, hotels, and vacation packages
- Respond to customer inquiries via phone, email, social media, and messaging platforms
- Provide travel recommendations based on client preferences and budget
- Research destinations, travel options, and promotions
- Process bookings, payments, and travel documentation
- Maintain accurate client records and booking information
- Handle travel changes, cancellations, and customer concerns professionally
- Promote travel deals, special offers, and new destinations
- Build long-term relationships with clients to encourage repeat business
Skills
- Excellent communication and interpersonal skills
- Comfortable using computers, email, and online booking platforms
- Ability to work independently and stay organized in a remote environment
- Passion for travel and helping others plan experiences
- Strong customer service skills
- Previous travel industry experience
- Sales or hospitality experience
Benefits
- Work from home
- Flexible schedule
- Travel industry perks and discount
- Training and support provided
- Be part of a fun and growing travel team
Company Overview