Note: The job is a remote job and is open to candidates in USA. Confidential is seeking an entry-level Customer Service Representative to support its IH&S Customer Service team in a fast-paced manufacturing environment. The role handles customer communications, order processing and tracking, data entry, inquiry resolution, and coordination with internal departments to ensure customer satisfaction.
Responsibilities
- Provide support to customers via phone and email with a focus on responsiveness and professionalism
- Receive and process purchase orders, changes, price adjustments, and cancellations
- Review customer orders for accuracy: part numbers, terms, shipping/billing info, and delivery instructions
- Retrieve and update order data using MRP system
- Prepare and respond to requests for quotes using standard pricing and delivery terms
- Support basic technical inquiries and escalate complex issues to the Technical Support team
- Communicate with internal teams (Sales, Shipping, Accounting, Supply Chain) to resolve customer inquiries
- Issue and follow through on Returned Material Authorizations (RMAs) and credit memos
- Maintain accurate documentation and customer service files
- Contribute to continuous improvement initiatives and participate in training
- Provide backup support to other CSRs as needed
- Other duties as assigned
Skills
- High School Diploma or GED required
- Excellent written and verbal communication skills
- Attention to detail and strong data entry accuracy
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Ability to work effectively with cross-functional teams and resolve issues collaboratively
- Extended periods of computer use and sitting
- Manual dexterity for document handling and data entry
- Occasional overtime may be required
- Some customer service experience preferred; manufacturing experience a plus
- Experience with MRP/ERP systems preferred
Benefits
- A MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
- Remote/hybrid work flexibility available.
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