Note: The job is a remote job and is open to candidates in USA. Mercer County Works is seeking a Remote Customer Service Representative to support customers and internal teams. The role provides assistance with inquiries, account support, scheduling, and service-related questions while maintaining professionalism, accuracy, and confidentiality in a remote environment.
Responsibilities
- Respond to inbound and outbound customer inquiries via phone, email, or chat
- Assist customers with account questions, scheduling, and service support
- Document interactions accurately in internal systems
- Resolve basic concerns and escalate complex issues when necessary
- Maintain professionalism and strong communication with customers and team members
- Meet productivity, attendance, and quality expectations
Skills
- High school diploma or equivalent
- Strong communication and problem-solving skills
- Basic computer and data entry proficiency
- Ability to work independently in a remote environment
- 1+ year customer service or call center experience preferred
Benefits
- Remote work arrangement
Company Overview