Note: The job is a remote job and is open to candidates in USA. Dahl Consulting is partnering with a leading healthcare services organization that supports at-home diagnostic testing programs. They are seeking a Customer Service Representative to provide guidance and support to individuals who have received home testing kits, ensuring a positive customer experience.
Responsibilities
- Conduct outbound calls to individuals who have received at-home testing kits
- Confirm kit receipt and provide guidance on kit activation, completion, and return procedures
- Answer questions regarding testing kits and associated processes
- Deliver a high level of customer service while building trust and confidence with customers
- Accurately document customer interactions and updates in CRM and related systems
- Identify and resolve customer concerns while escalating issues as appropriate
- Maintain productivity, quality, and customer satisfaction standards
- Effectively manage multiple tasks while maintaining attention to detail
- Learn and apply information about products, services, and processes to support customer needs
Skills
- Previous customer service experience in a professional environment
- Comfortable working in a remote setting and using computer-based systems throughout the workday
- Strong verbal and written communication skills
- Excellent active listening and problem-solving abilities
- Proficiency with CRM systems, data entry, and Microsoft Office applications
- Strong organizational and time management skills
- Ability to navigate multiple systems while speaking with customers
- Demonstrated patience, empathy, and professionalism when handling customer interactions
- Ability to quickly learn new products, processes, and technologies
- Previous experience in an inbound and/or outbound call center environment
- Experience supporting customers within the healthcare, insurance, or related industries
- Familiarity with customer relationship management (CRM) platforms
- Experience assisting customers with healthcare-related products, services, or programs
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