Note: The job is a remote job and is open to candidates in USA. SolvOne, LLC is a growing company providing 24/7 service for clients in the Petroleum Industry, and they are seeking a Remote Customer Service Representative for their Dispatch Team. The role involves supporting customers through phone and computer interactions while ensuring superior service and learning about the petroleum industry.
Responsibilities
- Commit to superior service for our customers, and support them through both phone and computer interactions
- Ability to learn new information, policies and skills including software and petroleum industry knowledge
- Demonstrate an organized and accurate approach, have strong problem solving and prioritization skills
- Know your way around a computer, including Microsoft Office, Outlook, and general internet navigation
- Work at a desk and effectively utilize a phone and computer for the length of your shift
- Successfully pass a computer skills assessment, training evaluations, and the trial service period
- Successfully pass a pre-employment drug screen and background check
- Bilingual is a plus but not a requirement
Skills
- 1 year of customer service-related experience
- A strong internet connection and the ability to setup a home office with company provided equipment
- Must be a resident of Appleton Wisconsin area
- Have a positive attitude, great work ethic and a passion for helping others
- Be dependable and committed to be at work on time and ready to do your best each day
- Dedicate your full attention to your work by not providing care for others during work hours
- Commit to superior service for our customers, and support them through both phone and computer interactions
- Ability to learn new information, policies and skills including software and petroleum industry knowledge
- Demonstrate an organized and accurate approach, have strong problem solving and prioritization skills
- Know your way around a computer, including Microsoft Office, Outlook, and general internet navigation
- Work at a desk and effectively utilize a phone and computer for the length of your shift
- Successfully pass a computer skills assessment, training evaluations, and the trial service period
- Successfully pass a pre-employment drug screen and background check
- Bilingual is a plus but not a requirement
Benefits
- Work from the comfort of your home
- Save time and money without a commute
- Equipment provided by SolvOne
- Paid training begins Late September
- Comprehensive individualized remote training
- Positive work environment: we work hard to appreciate our people
- We promote from within and encourage growth
- Work from home
- Internal growth and wage increase opportunities for those that excel
- A growing company with internal promotion opportunities for Technical Support, Project Management, Leadership, and Training Departments when available
- A fun and rewarding environment with giveaways and employee recognition programs
- Training classes are small, so each new hire gets the individual training needed to succeed
- Regular coaching sessions, review of your quality and performance metrics, and recognition for a job well done
- Benefits include: medical and dental insurance, long-term disability and life insurance, paid vacation and sick time, holiday pay, 401k savings plan, referral bonuses, wellness programs, and more
Company Overview