Note: The job is a remote job and is open to candidates in USA. AO Globe Life provides insurance solutions designed to help secure families’ futures and is seeking a customer-first Customer Service Representative. The role manages inbound customer communications, advises customers on products and services, resolves complaints, maintains product expertise, and builds lasting customer relationships.
Responsibilities
- Manage Inbound Communications: Answer incoming calls and emails, addressing customer questions, requests, and issues with professionalism and care
- Consult on Customer Success: Advise customers on how to leverage our products and services based on their unique needs, ensuring they have the right solutions
- Maintain Product Expertise: Serve as a trusted product expert by keeping your knowledge accurate, up-to-date, and strategic
- Resolve Customer Pain Points: Address complaints and concerns with effective, positive solutions that enhance customer satisfaction
- Build Lasting Relationships: Foster enduring, trust-based relationships by consistently delivering above-and-beyond service
Skills
- 1-2 years of proven experience in supporting client success, preferably in a customer service setting
- Excellent written and verbal communication abilities
- A positive, proactive attitude with the capacity to address and resolve customer issues effectively
- A passion for delivering exceptional service and delighting customers at every interaction
- Strong time-management and prioritization skills to manage multiple tasks in a dynamic environment
Benefits
- Flexible schedule with options for remote work or in-office collaboration in Illinois
- Performance-based pay
- Bonuses
- Weekly pay
- Medical, dental, and prescription care coverage
- Potential stock options
- Ongoing, high-quality training led by experienced mentors
- All the tools needed to succeed from day one
- Opportunities to transition into a management role as you excel
Company Overview