Note: The job is a remote job and is open to candidates in USA. Trinity Health is seeking a Systems Optimization Consultant for its HR Shared Services Department. The role supports and optimizes HR technologies, including Workday Help and Workday Journeys, through configuration, troubleshooting, testing, project management, data analysis, and stakeholder collaboration.
Responsibilities
- Serve as an advisor & liaison to implement strategy & to support operations, projects, programs & service delivery outcomes
- Responsible for the planning, implementation, coordination & evaluation of programs & strategic initiatives
- Works cooperatively with various organizational levels to understand business needs & the interrelationship of issues impacting the implementation & delivery of business operations & services
- Provides knowledge & expertise in programs & workstreams
- Provides consultative support to Trinity Health functional area Leadership in the implementation of strategy, operational services & other initiatives
- Proactively consults & engages operationally on development & implementation of programs & strategies
- Provides business context to ensure consistency with decision support, communication, business administration & the development & use of business tools
- Provides leadership, direction & oversight of workstreams
- Responsible for the development, implementation & management of processes, policies & procedures
- Ensures processes, policies & procedures are communicated, implemented & aligned
- Serves as a technical resource of business operational services, issue resolution & implementation of recommended actions
- Facilitates & develops processes & tools
- Provides escalated support, guidance & training to department members (remotely & on-site) to use new technologies & applications, as well as to improve knowledge of existing ones
- Identify the organizational improvements needed, develop systems to implement those changes & train the appropriate staff
- Manages & implements small to medium-scale projects, programs & initiatives
- Develops & manages aligned production, communications, service delivery plans & workflows to ensure plans are successfully implemented & services are delivered on time, within budget & to specifications
- Conducts informational training sessions with groups of various sizes & backgrounds
- Research & compile information to support ad-hoc operational projects & initiatives
- Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision-making
- Leverages program & operational data & measurements to define & demonstrate progress, ROI & impacts
- Develops & monitors data analysis & reporting systems & communication tools
- Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices
- Deliver hands-on configuration, administration, and ongoing support for Workday modules including Workday Help and Workday Journeys, ensuring optimal functionality and alignment with organizational needs. This includes designing and updating workflows, managing content, and tailoring user experiences to support employee engagement and self-service
- Investigate, troubleshoot, and resolve system access and technical issues by partnering closely with Technology and Information Services (TIS) and external Workday support teams or vendors. This involves analyzing root causes, documenting resolutions, and ensuring timely communication with stakeholders to minimize disruption
- Develop, maintain, and execute comprehensive testing scenarios to validate system functionality during new implementations, feature releases, and routine updates. This includes creating test scripts, coordinating user acceptance testing (UAT), tracking defects, and ensuring that all changes meet business requirements and compliance standards
- Develop clear visualizations and demonstrations to illustrate technical outcomes and support informed decision-making
- Assist in change management efforts related to system rollouts and upgrades by translating complex technology into user-friendly content
- Provides specialized guidance as required for integration, architecture, system selection, strategy, electronic health and/or financial records, systems implementations and process transformation
- Support or represent the department on technology-related projects, serving as a subject matter expert and operational voice
- Maintain a centralized log of outstanding technical issues and work collaboratively with TIS, implementation partners, and vendors to track and resolve them
- Support project planning, status tracking, and timely follow-ups under the direction of the department manager
- Provides critical analysis of data to support assigned program, project and/or engagement and articulates same to colleagues, customers, business owners and all levels of management as required
- Researches best business practices within the organization to identify operational improvement opportunities for specific business units. Determines operational objectives by studying business functions, gathering information, and evaluating output
- Contribute to the development and refinement of the HR Shared Services technology roadmap
- Monitor trends, user needs, and system performance to recommend enhancements and future investments
- Collaborate cross-functionally with internal teams (e.g., process owners, HR leadership, TIS) and external implementation partners to ensure alignment and delivery of technology solutions
- Participate in design discussions, planning sessions, and testing cycles with implementation partners and advocate for operational needs and usability
- Serve as a key communication bridge to ensure consistent understanding of goals, timelines, and technical considerations across all parties
- Privilege Access approval and Monitoring
- Participate in design discussions, planning sessions, and testing cycles with implementation partners and advocate for operational needs and usability
- Serve as a key communication bridge to ensure consistent understanding of goals, timelines, and technical considerations across all parties
Skills
- Bachelor's degree in Information Technology, HRIS Systems, Human Resources, Project Management, or a related field, OR equivalent combination of education and experience
- 5-7 years of experience supporting HR systems or enterprise technology in a shared services or complex organizational environment
- Experience owning end-to-end design process, anticipating interdependencies & coordinating & meeting deliverable timelines
- Ability in consulting/collaborating with all levels of an organization to develop solutions to achieve desired outcomes
- Experience with system configuration, testing, and troubleshooting, preferably in platforms such as Workday (e.g., Workday Help, Journeys) or similar
- Experience participating in or supporting technology projects, including issue tracking and stakeholder coordination
- Workday Certification
Benefits
- Remote work arrangement
Company Overview
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