Note: The job is a remote job and is open to candidates in USA. Conduent is a company that delivers mission-critical services and solutions on behalf of Fortune 100 companies and governments. They are seeking a Remote Call Center Customer Service Representative to provide support for Iowa Medicaid Program inquiries and assist applicants through the enrollment process.
Responsibilities
- Act as initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates
- Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
- Accurately document enrollment requests and status changes
- Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
- Maintain technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies
- Provide clear, complete, accurate, and objective information based on a full understanding of program requirements
Skills
- Basic understanding of a call center (high volume calls) environment in a customer service role and quality monitoring processes
- Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers from diverse backgrounds
- Ability to problem solve through analysis and ongoing feedback
- Achieve results through knowledge, empathy, and commitment
- High School diploma or GED
- Background required
- Must reside within 1 hour driving distance from Des Moines, IA
- Ability to adhere to a break and lunch schedule
- Excellent typing and grammar skills
- Ability to navigate a computer, understanding/utilizing policy
- Excellent customer service and phone etiquette skills
- Reliable internet access
- Attendance must be excellent, with employees maintaining a reliable and consistent work schedule, arriving on time for all scheduled shifts, and minimizing unplanned absences
Benefits
- Paid Training
- Equipment Provided from Des Moines, IA office - Will be picking Equipment up from Location.
- Full-time position with full benefits
- Health benefits, medical, dental and vision are available on 1st day of employment.
- Paid time off is accrued after 180 days (about 6 months) of employment.
- No Time off granted in the 1st 90 days.
- PerkSpot- Employee discount program
- Career Growth Opportunities
- Paid holidays
- Paid time off (PTO) or vacation and/or sick time
- Life and disability insurance
- A retirement savings plan
Company Overview