Note: The job is a remote job and is open to candidates in USA. EchoStar provides satellite television, streaming, smart home, and mobile connectivity services through brands including DISH TV, Hughes, and Sling TV. The Bilingual Customer Service Representative handles customer service and technical support calls, answers billing, programming, and troubleshooting questions, and provides solutions while promoting relevant products and services.
Responsibilities
- Take back-to-back tech support or customer service phone calls with customers throughout the entirety of your shift
- Engage with a diverse consumer base to provide solutions for customer needs and technical issues
Skills
- High school diploma or GED
- Six months of related customer service and troubleshooting experience and/or training
- Flexible to work shifts that might include evenings, weekends, or holidays
- Smartphone or device with active data network connection
- Fluent in English and Spanish
- Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions; and camera on during all video meetings
- Customer Service
- Dependability
- Resilience
- Problem Solving
- Continuous Development
- Multitasking
- Integrity
- Must reside in Florida, Georgia, Idaho, Indiana, Kansas, Mississippi, Missouri, Nebraska, North Carolina, South Carolina, Utah, New Mexico, or Tennessee, Wyoming, Texas to be eligible for hire
- Stable Cable or Fiber ISP internet connection with a minimum 25 Mbps download and 2 Mbps upload speed with 99% uptime, and no bandwidth or data caps
- Wired ethernet between modem and PC without the use of an adapter: Wi-Fi, fixed wireless, cellular or other hotspot, or satellite is not supported
Benefits
- $0.50/hr language differential
- An additional $2/hr for shifts after 6 PM and on weekends
- Full-time paid training
- Opportunity to promote two levels within your first year
- Paid time off
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance packages
- Flexible spending accounts
- HSA
- 401(k) Plan with company match
- Employee Stock Purchasing Program (ESPP)
- Tuition reimbursement
- Career opportunities
- Flexible time away plan
- Complimentary DISH TV ($114.99/month)
- Discounts on Sling TV ($5/month)
- Boost Mobile plan discounts (starting at $15/month)
- Full Time, Work-From-Home position
- Company-provided equipment
- EchoStar-provided PC Tower and power adapter, and (2) two Monitors, with associated cabling
Company Overview