Note: The job is a remote job and is open to candidates in USA. NeuraFlash, part of Accenture, is hiring an AWS Project Manager to lead delivery of cloud-based contact center solutions for mid-market and enterprise customers. The role oversees Amazon Connect and broader AWS projects, including conversational AI and agentic solutions, from planning through implementation and post-go-live support.
Responsibilities
- Plan, initiate, and lead the full lifecycle delivery of contact center (CCaaS), conversational AI, and agentic solutions and migrations
- Monitor and manage project financials, scope and change control, schedule, dependencies, milestones, and risks
- Facilitate regular status meetings with the project team, sponsors, and all stakeholders, and publish weekly status reports that proactively communicate progress, early risk indicators, and forward-looking milestones
- Act as the client’s primary day-to-day point of contact, with a focus on building strong customer relationships
- Lead client-facing Outcomes and Business Objectives sessions at project kickoff, defining success metrics and desired business outcomes, then track and report progress against them throughout the engagement
- Establish client and project team roles, decision rights, and dependencies at kickoff, and drive timely client decisions and stakeholder access throughout the engagement
- Partner with the Solution & Technical Architects to capture, groom, and trace business requirements and user stories through design specifications and delivery, owning the quality of user stories and acceptance criteria
- Assist consultant team members in the delivery of client presentations during requirements, design, pilot and user acceptance testing sessions
- Facilitate and support User Acceptance Testing (UAT), including coordinating test plans, tracking defects, and driving resolution with the project team
- Support end-user training by coordinating logistics, contributing to materials, and ensuring client readiness
- Plan and coordinate production cutover and post-go-live hypercare activities
- Coordinate across distributed customer and delivery teams, including AWS teams, third-party vendors, architects, developers, QA, and DevOps, to manage dependencies
- Serve as Agile Scrum Master and guide the software development lifecycle (SDLC) process
- Apply AI-assisted tools to accelerate delivery, within approved tools and client data-handling requirements
Skills
- The ideal candidate has experience working with small and large customers and is comfortable with playing multiple roles on an engagement to be successful
- The Project Manager is professional and confident in front of VP and Director-level stakeholders, has a strong analytical and consultative mindset, and thrives when working against tight deadlines
- 5+ years of project management experience in contact center environments, including Contact Center as a Service (CCaaS) implementations
- 2+ years of hands-on experience as project manager or scrum leader on Amazon Connect implementations
- AI delivery/solution experience in a contact center context, specifically overseeing blueprint and implementation projects
- Experience working in a professional services/consulting environment
- Experience with estimation/sizing and SOW/Change Order contracting
- Demonstrated experience facilitating requirements sessions, writing or grooming user stories, and presenting functional content directly to client stakeholders
- Experience applying Agile and hybrid approaches to project management
- Current AWS Certified Cloud Practitioner or AWS Certified Solutions Architect (Associate or Professional) certification
- Working knowledge of contact center technology, including IVR and voice, chat, and SMS channels, call routing, integrations, and reporting
- Hands-on experience delivering agentic AI solutions in a contact center context
- Hands-on experience with Jira and Smartsheet, or similar project-management and agile tooling
- A hybrid skillset; prior experience in roles such as Solution Architect, Product Owner, Functional/Technical Consultant, or Business Analyst
- Strong presentation and communication skills
- Experience using AI-assisted tools to improve project delivery
- Ability to influence without formal authority, resolve conflict, and drive decisions across client and delivery teams
- Bachelor's Degree in Business, Engineering, Information Technology or Management
Benefits
- Remote work arrangement.
- Flexibility: We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done.
- Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.
- Teams celebrate together with events such as arm wrestling contests, costume parties, and ugly holiday sweaters.
Company Overview
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