Note: The job is a remote job and is open to candidates in USA. The hiring company is confidential. The Customer Service Representative responds to dental insurance customers, researches policy and claim inquiries, processes transactions, and helps ensure customers receive complete, professional support.
Responsibilities
- Virtual roles work from a home office
- Respond to dental customer requests via telephone or email, providing excellent service to the company’s customers who have insurance products or benefit plans
- Research requests regarding various product aspects, policy provisions, claim status, basic procedures, etc
- Efficiently process transactions and refer requests for other policy modifications to appropriate areas. Track responses to ensure completion
- Enhance and strengthen the relationship between the customer and the company using effective communication skills, keen listening skills, and empathy
- Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer’s inquiry
- Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal, and high-quality service skills
Skills
- High School Diploma or GED equivalent
- 1 year of experience in a Remote Call Center Customer Service role
- Ability to navigate across multiple computer monitors and programs (including Salesforce, Word, Excel, and Outlook) at one time while conversing with a customer
- 2 years of Call Center or Customer Service Representative experience
- Strong computer/keyboard skills (ability to type efficiently)
- Experience in handling dental or other types of insurance products
- Prior experience in a dental office
- Superb listening skills and professional oral communication skills to inspire trust and accountability through an empathetic style which promotes a quality image of the company
- Previous DHMO product experience
Benefits
- Remote after training; attend in-person training from December 14th, 2026, through January 28th, 2027, and monthly in-office engagement day.
Company Overview
Company H1B Sponsorship