Note: The job is a remote job and is open to candidates in USA. RightStar is seeking a Sr. Remedy Systems Consultant who is self-motivated and possesses strong communication skills. The role involves designing, configuring, and implementing Remedy ITSM solutions while ensuring customer satisfaction and achieving project goals.
Responsibilities
- Designs, configures, and implements Remedy ITSM and associated modules at client sites
- Achieving key project goals
- Customer satisfaction
- Set profitability objectives
- Travel to customer sites
Skills
- Remedy ITSM certification or equivalent preferred
- Bachelor's Degree or higher in Engineering, Technology or related field
- Minimum 3 years experience coordinating and/supporting ITSM business processes
- Minimum 5-10 years of Remedy ITSM implementation / Consulting experience
- Minimum 3 years experience with business intelligence software such as Crystal Reports
- ITIL Foundation v3 certified
- Travel to customer sites
Company Overview