Note: The job is a remote job and is open to candidates in USA. Graebel Companies, Inc. helps corporations relocate employees and administer relocation benefits. The Relocation Consultant will manage transferee caseloads, administer relocation policies, coordinate authorized services, audit reimbursements, and provide customer support in a fast-paced, high-volume environment.
Responsibilities
- Manage a caseload of transferees who are currently renting a home at their origin, audit expense report reimbursement, and ancillary services
- Administer client relocation policy to transferees moving within the U.S. and/or Canada
- Coordinate authorized relocation services including shipment of household goods, home rental assistance, temporary housing, househunting trips, real estate agent placement, etc
- Acquire and maintain some knowledge of IRS rules and regulations regarding relocation
- Counsel transferees regarding the expense management process
- Identifies and builds relationships with third party service providers and other internal departments
- Understand and meet services level agreements
- Update the Company systems with relevant information about the transferee and his/her move
- Other duties as required
Skills
- Outstanding customer service skills
- Strong organization, time management, and problem-solving abilities
- Ability to work both independently and as a team
- Professional demeanor in all areas (e-mail, phone, in person)
- Strong problem solving and critical thinking skills
- 1-3 years of general office
- Any relocation or real estate experience
- Extensive phone usage
- Working knowledge of Microsoft Outlook
- Related experience in Real Estate or Relocation will be considered in lieu of formal education
- MS Office proficiency
- Bachelor's degree
Benefits
- 401(k) plan
- Health insurance covering medical, dental, and vision
- Employee Assistance Program
- Paid time off that grows with years of service to the company
- Paid holidays each year
- Volunteer paid time off
- Life insurance
- Disability coverage
Company Overview