Note: The job is a remote job and is open to candidates in USA. The Erosion Company (TEC) is a nationwide erosion control specialty contractor serving the construction, infrastructure, and renewable energy industries. The Regional Sales Support role partners with sales and operations teams to provide customer service, support project execution, manage accounts, assist with business development, and improve operational excellence. The role also involves site visits, CRM administration, customer relationship management, and coordination of project quality and field support.
Responsibilities
- Partner with the Vice President, Sales and Area Sales Manager to develop and maintain strong relationships with current and prospective customers
- Serve as a primary point of contact for customer inquiries, concerns, service requests, and project-related communications
- Respond promptly and professionally to customer needs and coordinate resolutions with internal teams
- Develop a thorough understanding of customer expectations, project specifications, and TEC service offerings
- Educate customers on erosion control best practices, regulatory requirements, and industry standards where applicable
- Conduct regular customer follow-ups to ensure satisfaction and identify opportunities for continuous improvement
- Perform routine site visits to evaluate project quality, customer satisfaction, and compliance with contract requirements
- Collaborate with field operations teams to verify work completion, project accuracy, and billing documentation
- Identify opportunities to improve project efficiency, profitability, and customer experience
- Assist in reviewing job costs, material usage, labor performance, and project margins
- Provide coaching, guidance, and feedback to field personnel to support quality standards and customer expectations
- Travel to customer and project sites as needed, up to 25%
- Support the ASM in retaining existing customers and expanding business relationships
- Assist with identifying new project opportunities and participating in customer meetings, presentations, and site visits
- Help prepare proposals, project documentation, and account-related information as needed
- Gather customer feedback and market intelligence to support sales growth strategies
- Participate in industry associations, training opportunities, and networking events to strengthen industry knowledge and TEC's market presence
- Monitor and maintain customer information, opportunities, and activities within Salesforce CRM
- Ensure accuracy and completeness of customer records, project updates, and account assignments
- Support CRM utilization, reporting, and adherence to company sales processes
- Assist with tracking key performance indicators (KPIs), customer satisfaction metrics, and account activity
- Partner with operations and leadership teams to improve service delivery and customer retention
- Participate in ongoing company training and professional development opportunities
- Stay informed on industry trends, erosion control practices, construction methods, and regulatory requirements
- Promote a culture of safety, accountability, teamwork, and customer-focused service
Skills
- Experience working directly with customers in a service-oriented environment
- Strong customer service and relationship-building skills
- Excellent verbal and written communication abilities
- Ability to manage multiple priorities in a fast-paced environment
- Strong problem-solving and conflict-resolution skills
- Ability to adapt to changing priorities and business needs
- Strong organizational and time management skills
- Working knowledge of Microsoft Office Suite (Excel, Word, Outlook, Teams)
- Ability to interpret project information, contracts, and customer requirements
- Basic financial and analytical skills including job cost and margin awareness
- Team-oriented mindset with the ability to influence and collaborate across departments
- Working knowledge of Salesforce or similar CRM platforms
- Familiarity with erosion control, site development, grading, landscaping, utility construction, or related construction services
- Experience reviewing project schedules, project documentation, and job costing information
- Associate's or Bachelor's degree in Business, Construction Management, Sales, or a related field preferred
- 2 to 5 years of experience in construction, site development, erosion control, landscaping, account management, customer service, or related industries preferred
- Previous field operations, team leadership, or project coordination experience preferred
Benefits
- Competitive compensation package with performance-based incentives
- Comprehensive medical, dental, and vision benefits
- 401(k) with company match
- Paid Time Off and company holidays
- Career advancement opportunities
- Ongoing training
- Remote work arrangement, with up to 30% travel to meetings, field visits, trade shows, company events, and regular customer interactions
Company Overview