Note: The job is a remote job and is open to candidates in USA. Daikin Comfort is a leading company in the HVAC industry, and they are seeking a Regional Operations Manager to oversee branch operations. The role involves managing branch managers, ensuring compliance with company policies, and driving sales and customer service performance.
Responsibilities
- Ensure all branches and employees are following all procedures, policies, safety standards and work instructions
- Resolve customer issues, complaints and transactions when necessary
- Manage, supervise and conduct Branch Visit Guide; follow-up and assist in resolving deficiencies
- Assist in the planning of forecasting inventory needs, ensuring adequate product inventory is available and in good condition
- Resolve operations issues or concerns by communicating with DOM and/or Regional Manager or corporate office where appropriate
- Ensure account sales are monitored and accounts are being worked via CRM
- Review branch P&L’s and provide guidance and direction to help deficient areas get back on track
- Work with Region Manager and Territory Sales Manager’s to enable Region to achieve overall sales goals
- Act as support line with sales
- Work with HR Business Partner to proactively develop the branches’ staffing/talent pipelines including actively networking and participating in the Branch Manager Training program (BMT) to ensure adequate personnel are in the branch at all times
- Ensure that all employees receive sufficient training for their roles and coordinate with corporate office, HR and company trainers to ensure training goals and requirements are continuously met
- Liaise with corporate real estate and operations for branch openings, closings, relocations and layout planning including conducting real estate building and location evaluations
- Perform additional projects/duties to support ongoing business needs
Skills
- 5+ years of related experience
- 4 Year degree or equivalent
- Excellent verbal and written communication skills
- Ability to multitask
- Ability to exercise good judgment
- Product Knowledge and understanding of HVAC industry
- Strong leadership and management skill
- Excellent computer knowledge including AS400 and Microsoft Office
- General knowledge of HVAC wholesale experience
- Knowledge of warehousing, inventory and facility lease agreement
- Strong knowledge of sales P&L's
- Ability to apply good judgement, strong work ethics and integrity on the job
Company Overview