Note: The job is a remote job and is open to candidates in USA. Crossroads Courier is a logistics company focused on delivering medical shipments, business deliveries, and other time-sensitive logistics services. The Regional Operations Manager will lead multiple locations, develop managers and employees, improve service and financial performance, establish operational accountability, and support scalable growth.
Responsibilities
- Lead and support multiple operations locations
- Develop, coach, and hold managers accountable
- Improve on-time performance, service levels, and customer satisfaction
- Analyze operational and financial metrics to identify opportunities for improvement
- Drive process improvements that increase efficiency and scalability
- Partner with Customer Experience, Sales, and Finance leadership
- Improve employee engagement, retention, and accountability
- Establish meaningful KPIs, scorecards, and reporting
- Participate in budgeting, planning, and operational forecasting
- Help create a culture of safety, service, and continuous improvement
Skills
- * Multi-site operations leadership experience
- * Experience leading managers and frontline employees
- * Strong communication and relationship-building skills
- * Track record of improving operational performance
- * Experience using metrics to drive accountability and decision-making
- * Ability to coach, mentor, and develop teams
- * Strong problem-solving and decision-making skills
- * Financial acumen with the ability to understand P&L performance
- * Ability to balance strategic priorities with day-to-day operational execution
- **Travel:** Regional Travel Required up to 50%
- **Location:** Remote; Phoenix or Las Vegas preferred
- * Logistics, transportation, courier, distribution, or service-related industries
- * Experience leading geographically dispersed teams
- * Budgeting and forecasting experience
- * Process improvement and continuous improvement initiatives
- * Experience scaling operations and supporting growth
Benefits
- Bonus Opportunity
- Remote work; Phoenix or Las Vegas preferred
- Opportunity to make a significant impact on a growing organization
- High visibility with executive leadership
- Lead and develop multiple teams
- Influence operational strategy and business performance
- Autonomy to improve processes and drive change
- Diverse responsibilities where no two days are the same
- Opportunity to build something and leave a lasting impact
Company Overview