Note: The job is a remote job and is open to candidates in USA. Dave & Buster's Inc. operates entertainment venues combining dining, gaming, and guest experiences. The Regional Operations Director will manage a region of stores, drive safe and efficient operations, achieve sales and financial goals, and develop high-performing management teams while supporting strategic company initiatives.
Responsibilities
- Provides strategic direction for the General Manager team to ensure company initiatives, directives and performance goals are achieved
- Achieves sales and revenue goals by implementing appropriate action plans and tactics, monitoring results and taking corrective action
- Ensures their teams maintain a mindset of continuous improvement and helps identify ways to continue to grow and improve
- Studies the business and makes changes and improvements to enhance P&L performance
- Ensures effective action plans are in place to enhance financial performance, performance management, and operating standards
- Ensures the store-level Operations and Sales teams partner closely and are aligned to achieve organizational goals (One Team, One Partnership)
- Provides ongoing coaching and development to ensure that all levels of management are developing skills and capability
- Effectively prioritizes responsibilities and escalates concerns when appropriate
- Consistently acts with a sense of urgency while balancing the needs of the business and the team member
- Consistent and fair in treatment and handling of team member matters and policy concerns
- Partners with regional and cross-functional support teams to drive strategic brand initiatives and standards
- Collaborates and partners with various Support Center functions including Legal, IT, Finance, Marketing, and Human Resources
- As assigned, participates in company initiative planning and strategic projects
- Completing other projects, duties, or tasks, as assigned
Skills
- Must be able to relocate or already be located in the Dallas-Fort Worth Metro Area
- Ability to effectively communicate, both verbal and written
- Ability to remain organized, prioritize tasks, and work well under pressure
- Skilled at coaching, developing and motivating others
- Ability to collaborate and influence at multiple levels and cross-functionally
- Strong working knowledge financial statements and business reporting
- Strong critical thinking ability; ability to manage through complex business/operational challenges
- Demonstrated success in the development and execution of training systems
- Proven track record of building sales, developing teams and increasing profitability
- Demonstrates a high level of professional maturity
- Can be relied on to make sound decisions and to act with a high level of integrity and honesty
- Minimum of 10 years in the hospitality, restaurant, and/or family entertainment industry with a demonstrated record of performance and progressive career growth
- High school diploma or GED is required
- Advanced Microsoft 365 Experience – Word, Excel, PPT, Outlook
- Commitment to a world class Guest and Team Member Experience
- Ability to travel approximately 75% of the time
- Position is remote and must be willing to relocate near D&B stores in the DFW and surrounding areas
- Applicant must be a high-performing candidate and must obtain approval from their Regional Operations Director before applying
- A college degree in Business Management, Restaurant Management, or another related field
Benefits
- Position is remote
Company Overview