Note: The job is a remote job and is open to candidates in USA. Blue Cardinal Operations is a home services company operating HVAC and plumbing branches across the Mid-Atlantic region. The Regional Operations Director will lead multi-site operations, own regional P&L performance, optimize utilization and membership growth, develop branch leadership, leverage field service technology, and support post-acquisition integration.
Responsibilities
- Direct daily operations across assigned HVAC and Plumbing branches in the Mid-Atlantic region
- Maintain a structured weekly operating cadence — reviewing performance, surfacing issues, and driving corrective action
- Serve as the primary escalation point for branch-level operational issues
- Implement and enforce operational policies, safety standards, and compliance requirements (EPA, OSHA, state licensing)
- Own branch-level P&L accountability across the region
- Monitor revenue, job count, revenue per technician, and cost structure against budget on a weekly basis
- Identify root causes of variance and build corrective action plans with clear ownership and timelines
- Manage operational spending within budget constraints and company guidelines
- Track and optimize install slot utilization across all branches
- Drive membership capture rates among non-member service customers and monitor cancellation trends
- Maximize membership-to-install conversion at every location
- Align installer headcount and scheduling to demand forecasts
- Lead, coach, and develop branch-level operations and service managers
- Support technician staffing, onboarding, training, and certification compliance
- Hold managers accountable to clear performance expectations with regular structured feedback
- Partner with HR to proactively identify and address talent gaps
- Leverage ServiceTitan (or comparable FSM platform) to drive operational decisions — not just reporting
- Deliver structured weekly performance reporting with context, root cause, and recommended actions
- Ensure branch teams are operating the platform with fidelity and maintaining data integrity
- Support operational onboarding and integration of acquired brands into the company's operating platform
- Ensure newly integrated locations adopt standard processes, technology, and performance benchmarks within defined timelines
- Flag integration risks early and escalate when locations are underperforming post-integration
Skills
- 7–10+ years of operational leadership in HVAC, Plumbing, Mechanical Services, or related trades
- Hands-on experience with ServiceTitan or a comparable field service management platform required
- Deep understanding of HVAC and Plumbing field operations — service, installation, dispatch, and warehouse
- Strong financial acumen — comfortable owning and driving performance against a P&L
- Data-driven decision-maker who translates metrics into operational action
- Knowledge of EPA, OSHA, licensing, and industry compliance requirements
- Strong leadership, communication, and coaching abilities
- Ability to manage through ambiguity and lead teams through change, including post-acquisition transitions
- Multi-site or multi-brand operations management experience strongly preferred
- Experience in a private equity-backed or acquisition-growth environment a plus
- Familiarity with the Mid-Atlantic market (DC, MD, VA, DE, PA, NJ) preferred
Benefits
- Eligible for a performance bonus
- Medical, Dental, and Vision Insurance plans
- Life Insurance
- Short and Long Term disability plans
- 15 days vacation
- 8 holidays/floating holidays per year
- Remote-based role
Company Overview