Note: The job is a remote job and is open to candidates in USA. WebstaurantStore is hiring a Regional Human Resources Manager to serve as a strategic partner to regional leaders and manage on-site HR Business Partners. The role aligns workforce strategy with business priorities, coaches leaders and HR staff, and guides employee relations, risk management, engagement, and change initiatives.
Responsibilities
- Build trusted relationships with leaders by understanding their teams, goals, pressures and ownership of people decisions before recommending solutions; earn credibility through practical early wins and consistent follow-through
- Coach leaders using sound judgment and influence rather than mandate, using a low-pressure, consultative approach that adapts to each leader’s style - asking questions that sharpen their thinking, so leaders stay accountable for the decision
- Navigate skepticism and competing priorities with curiosity and tact, and keep regular touchpoints with leaders to gather feedback and adjust the approach as needed
- Lead, coach, and develop a team of BPs, including development plans, recruiting, hiring, and onboarding, and stay connected with a remote team through regular virtual one-on-ones and periodic in-person visits
- Coach BPs to build leader relationships using the same consultative, trust-based approach, so ES is never seen as pushing programs, policies, or compliance on leaders
- Develop BP’s ability to read communication styles, ask strong questions, frame recommendations in business terms, and deliver difficult messages constructively
- Set shared messaging, performance standards, and quality assurance processes so leaders receive a consistent experience from every BP
- Identify training needs for BPs and discuss solutions with the Director of Employee Support & Compliance and Training and Development
- Serve as the senior and strategic partner to regional leadership, aligning people strategy with business goals and supporting managers’ decisions through data, sound judgment, and a trusted-advisor approach
- Use workforce data (engagement, turnover, hiring, case management, and employee relations trends) to identify root causes, anticipate risk, and recommend targeted actions; maintain scorecards that tie to leaders’ priorities
- Partner with leaders on workforce planning, organizational design, and succession, and represent these groups in enterprise-wide planning with the Director of Employee Support & Compliance
- Provide guidance on complex and escalated employee relations matters, ensuring fair, consistent, and compliant application of policies (including for remote and multi-state employees), and identify risk trends and preventive actions
- Coach BPs through the most difficult cases, helping them distinguish when a matter is theirs to resolve, when it needs the Regional BP's involvement, and when it carries enough legal risk to involve Employment Counsel directly
- Partner with the Director of Employee Support & Compliance and Employment Counsel on the region's most complex employee cases
- Identify risk trends and recurring patterns across sites — in documentation quality, policy application, or case outcomes — and address them through BP coaching
- Develop engagement strategies, including approaches that build connection and turn employee feedback into action plans
- Lead change for BP initiatives by involving leaders early so rollouts are shaped with them rather than delivered to them, collaborating with relevant partners, and measuring adoption and impact
Skills
- • 5+ years of progressive HR experience, including Employee Experience, HR Business Partner, or Employee Relations experience
- • 5+ years of people management experience
- • Legal residents of one of the following states: (AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, or WY). H-1B Visa Sponsorship Not Available, W2 only
- • Strategic thinking and business acumen, connecting people strategy to business and financial results
- • Relationship-building and influencing skills, including earning trust and support without relying on authority or mandate
- • Strong coaching skills for both business leaders and ES team members, in a supportive, non-directive way
- • Consultative skills with the credibility to advise and, when needed, respectfully challenge senior leaders; patience and diplomacy
- • Data-driven decision making, including analyzing workforce data and communicating insights clearly
- • Working knowledge of employment law and employee relations practices, including remote and multi-state considerations
- • Demonstrated experience leading change and managing projects across distributed teams
- • High emotional intelligence – strong understanding and application of DiSC; ability to see multiple perspectives and communicate them tactfully
- • Passion for and embodiment of Company culture (Passion for Excellence, Entrepreneurial Spirit, Do the Right Thing; must demonstrate all Ideal Team Player characteristics (Hungry, Humble, Smart) consistently)
- • Passion for employee development and engagement; servant leadership approach with a desire to exceed expectations
- • Ability to work independently and within a team, adapt as the role evolves, and travel periodically
- • Proficient in Microsoft Office Suite and virtual collaboration tools (e.g., Teams)
- The desire and ability to work and communicate with other team members via chat, webcam, etc
- Experience partnering with business leaders in a professional support, technology, or similar remote or distributed environment preferred, including building trust with leaders new to an HR partnership model
- Bachelor's degree in Human Resources, Business, or a related field preferred
- Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks
- Wired connection is preferred, if possible
- Experience facilitating training preferred
- Comfortable presenting to senior leadership
Benefits
- Medical
- Vision
- Dental
- PTO
- Paid Maternity Leave
- Paid Parental Leave
- Life Insurance
- Disability
- Dependent Care FSA
- 401(k) matching
- Employee Assistance Program
- Wellness Incentives
- Company Discounts
- AT&T & Verizon Discount
- Bonus Opportunities
- Accident Insurance
- Critical Illness Insurance
- Adoption Assistance
- On-Site Fitness Centers (available at HQ Locations Only)
- Dog-friendly Offices (available at HQ Locations Only)
Company Overview