Note: The job is a remote job and is open to candidates in USA. EZCORP is a company that supports field operations in key areas of human resources. The Regional Human Resources Manager will oversee talent acquisition, Team Member development, and compliance with HR policies while fostering the organization's strategic objectives and values.
Responsibilities
- Partners with and supports field operations
- Assists in the development and implementation of staffing/recruiting plans. Supports recruiting efforts, selection process and the onboarding of new Team Members
- Guides and supports Field Leadership in the long and short-term planning in human resources areas such as staffing, performance management, Team Member development and talent and succession planning
- Partners with and supports operations and training teams on compliance training, new initiatives, all career path training/certification, new hire orientation onboarding, and special projects
- Maintains benefits and compensation knowledge
- Manages and supports Team Member relations and investigations
- Acts as a professional role model
- Guides, trains and directs business partners on HR related federal, state and local laws and Company policies, practices and procedures
- Establishes effective business relationships with leadership, staying in close contact with internal customers to understand their business needs
- Supports and oversees recruiting, selection/screening and on-boarding processes to ensure vacant and backfill positions are identified and filled in a timely manner according to the KPIs in place
- Guide and support Field Leadership in the recruitment and selection process utilizing Company best practices
- Participates in panel interviews and provides interview results and recommendations to hiring managers
- Assists and guides the compensation process including determining appropriate pay rates for new hires, promotions, and merit increases
- Works with the Human Resource Services and Administration to oversee the background/drug check activities
- Assesses leadership development needs and high potential Team Members through strategic partnership with Field Leadership (e.g., talent assessments, panel reviews, etc
- Conducts HR training
- Conducts exit interviews and provides feedback to field leadership
- Supports Human Resources initiatives
- Reports unethical behavior through proper channels
- Efficiently and effectively manages resources and capacity
- Participates in special human resources projects, as requested, by the human resources Leadership Team
- Models the Company’s core values
- Successfully demonstrates the ability to influence positive change in others
- Creates and sustains excellent internal and external customer service
- Develops strong working relationships
- Provides quality work, products and processes to ensure alignment with company standards, values and initiatives
- Knowledgeable in and ability to apply all regulatory requirements, Company policies and procedures
- Ability to build highly effective business partnerships using influence, consultative skills and diplomacy
- Well versed on our compensation and benefits programs
- Ability to motivate and enable others to achieve results through their contribution
- Demonstrated strong verbal and written communication and interpersonal ski
- Attention to detail and accuracy; and time management and organizational skills
- Highly proficient in the use of MS Word, MS Excel, PowerPoint and Outlines
- Management of labor relations processes: employment contracts, vacation registration, disabilities, permits, bonuses, well-documented benefits
- Diagnose and identify areas of opportunity, act as an agent of change, drive organizational culture, and effectively manage change initiatives to optimize Team Member productivity, and buy-in and engagement
- Mediate and resolve labor conflicts, ensuring a positive and productive work environment
Skills
- Bachelors' degree in Business, Human Resources, or related course of study or five to eight years of work experience in a related field
- Progressive Human Resources generalist experience
- Must have HR experience in Puerto Rico
- Ability to travel to Puerto Rico if based in Miami
- Demonstrated strong verbal and written communication and interpersonal skills
- Attention to detail and accuracy; and time management and organizational skills
- Highly proficient in the use of MS Word, MS Excel, PowerPoint and Outlines
- PHR or SPHR certification
- Retail/pawn and multi-unit experience
- Bilingual in Spanish
Company Overview