Note: The job is a remote job and is open to candidates in USA. National Seating & Mobility is seeking a Regional Customer Service Representative to support local branch managers and clients. The role provides customer service, handles phone inquiries, coordinates appointments, assists with work orders and funding eligibility verification, and maintains accurate documentation and follow-up.
Responsibilities
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- Provide customer service assistance to local branch managers and clients. Takes appropriate action to resolve all customer issues in a timely manner
- Answers phone calls and manages phone requests and inquiries in a helpful and professional manner. Communicates with clients, clinicians and caregivers to provide follow-up on pending orders as directed by region leadership
- Answers a high volume of sub-regional calls while completing follow up phone calls efficiently and professionally
- Coordinates with branch staff and clients/caregivers to set client/referral source evaluation, delivery and repair appointments
- Assists in completion of work orders which may involve but is not limited to verification that all necessary client information is documented, equipment detail entry, and verification of eligibility for funding
- Performs data entry of all pertinent information, including scanning documentation received. Files documents and folders
- Responsible for continuing education related to job duties, i.e. remaining informed about and familiar with NSM’s current and/or new policies and procedures, checking WNSM for new information on an ongoing basis, completing Learning Links and attending courses or seminars as assigned by the Regional Director
- Performs any directly-related job duties as assigned by leadership. Carries out all position expectations in a professional manner
- Must maintain regular and predictable attendance
Skills
- High School Diploma or G.E.D
- Communication Proficiency
- Computer Proficiency
- Organizational Skills
- Customer/Client Focus
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