Note: The job is a remote job and is open to candidates in USA. Johnson Matthey is a global leader in platinum group metals, applying, refining, and recycling advanced materials to support emissions reduction, modern life, and life-saving technologies. The Regional Customer Service Manager will lead a regional customer service team, coordinate customer demand and order activities across functions, manage SAP processes, monitor service performance, and support compliance and reporting activities.
Responsibilities
- Leading, coaching and developing a regional customer service team across multiple sites to deliver high quality support and service
- Collaborating with Sales, Operations, Finance and Supply Chain teams to manage customer demand, orders and shipment activities
- Managing customer service processes within SAP, resolving transactional issues and supporting continuous process improvements
- Monitoring and communicating demand changes, schedule volatility and service performance to key stakeholders
- Reporting and explaining performance metrics including OTIF, expedited freight and demand trends
- Supporting Order to Cash compliance requirements and contributing to export, financial reporting and customer account activities
Skills
- Experience leading customer service teams within a manufacturing or supply chain environment
- Proficiency in SAP, with the ability to troubleshoot transactional and process-related issues
- Strong stakeholder management and relationship-building skills across commercial and operational functions
- Excellent analytical, organizational, verbal and written communication skills
- Demonstrated success improving processes and driving operational performance
- Bachelor's degree in Business, Accounting, Science, Engineering or a related discipline preferred
- Spanish language skills are advantageous
Benefits
- Hybrid and flexible working
- Retirement Savings (401K Match, plus an additional Employer Contribution)
- 20 days annual PTO (varies for shift-based roles)
- Life and Disability Insurance
- Health Insurance (Medical, Prescription, Dental and Vision)
- Voluntary Benefits
- Wellbeing Programs and Incentives
- Tuition Assistance
- Parental Leave
Company Overview
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