Note: The job is a remote job and is open to candidates in USA. Platform Science is the leading open IoT platform for commercial transportation, founded in 2015. They are seeking a strategic, customer-focused Regional Account Manager to serve as the primary trusted advisor for regional fleet customers, helping them maximize the value of the Platform Science ecosystem while driving long-term customer success.
Responsibilities
- Develop trusted relationships with executive and operational stakeholders across assigned accounts
- Understand customer business goals, operational challenges, and long-term technology strategies
- Serve as the primary point of contact throughout the customer lifecycle
- Help customers maximize adoption of Platform Science solutions and applications
- Lead regular business reviews focused on measurable outcomes and ROI
- Ensure customers realize ongoing value from their investment
- Proactively monitor account health and mitigate renewal risks
- Identify expansion opportunities through upselling, cross-selling, and additional platform capabilities
- Partner with Sales on commercial strategies that support customer growth
- Represent customer feedback internally
- Collaborate closely with Product, Engineering, Support, and Implementation teams to improve the customer experience
- Help influence future platform enhancements based on customer needs
Skills
- 5+ years of experience in Account Management, Customer Success, Strategic Account Management, or Enterprise SaaS Sales
- Experience managing mid-market or enterprise customer relationships
- Proven success driving customer retention, renewals, and account growth
- Comfortable presenting to executive stakeholders and leading strategic customer conversations
- Bachelor's degree in Business, Communications, Logistics, or a related field, or equivalent professional experience
- Ability to travel up to 25% for customer meetings, business reviews, and industry events
- Transportation, logistics, fleet management, telematics, or commercial vehicle technology
- SaaS or IoT software platforms
- Transportation Management Systems (TMS), fleet management software, or telematics solutions
Benefits
- Medical, dental, and vision insurance
- Life insurance and AD&D
- Short- and long-term disability coverage
- 401(k)
- Paid vacation, sick time, and company holidays
- Six weeks of paid parental leave
- Bonus and equity opportunities (where applicable)
Company Overview