Note: The job is a remote job and is open to candidates in USA. US Service Animals is seeking a Recruiting Manager to build, lead, and execute recruiting strategies for a call center environment. The role oversees full-cycle recruiting, develops scalable hiring processes and infrastructure, supports hiring teams, and strengthens employer branding and talent pipelines.
Responsibilities
- Assist in developing and execution on a recruiting strategy aligned with business objectives and workforce planning needs
- Serve as a trusted advisor to the Director of HR and leadership team on talent market trends, hiring priorities, and workforce challenges
- Establish recruiting goals, metrics, and reporting to measure effectiveness, speed, and quality of hire
- Own and oversee full-cycle recruiting for key roles, from intake and sourcing through offer and close
- Partner with hiring team to define role requirements, candidate profiles, and interview processes
- Ensure a positive, professional candidate experience that reflects the organization’s values
- Assist with design to implement, and continuously improve recruiting processes, tools, and workflows that are scalable and efficient
- Manage applicant tracking systems, recruiting technology, and vendor relationships as needed
- Assist with creation of standard operating procedures, interview guides, and hiring best practices
- Coach and support hiring team on effective interviewing, selection, and decision-making
- Collaborate closely with HR on onboarding, workforce planning, and compliance
- Build strong relationships internally and externally to support ongoing talent needs
- Strengthen the organization’s employer brand through job postings, outreach, and candidate engagement
- Develop creative sourcing strategies to attract diverse and high-performing talent
- Build and maintain talent pipelines for current and future hiring needs
Skills
- 3+ years of recruiting or talent acquisition experience, including leadership
- Proven success managing full-cycle recruiting in a small or growing organization in the call-center space
- Strong business acumen with the ability to align recruiting efforts to organizational priorities
- Excellent communication, relationship-building, and influencing skills
- Hands-on, self-starter mindset with the ability to operate both strategically and tactically
- Experience working closely with senior business leaders
- Familiarity with ATS platforms and recruiting analytics
- Background in high-growth, multi-role, or operational hiring environments
Benefits
- Incentive plan tied to recruiting performance metrics such as quality of hire, time-to-fill, hiring volume, retention outcomes, and overall contribution to organizational growth
- Remote work in the United States
Company Overview