Note: The job is a remote job and is open to candidates in USA. Cuready is a clinician-led healthcare staffing firm specializing in travel, permanent placement, and workforce solutions for hospitals and healthcare organizations nationwide. The Recruiting & Account Manager will lead and develop healthcare recruiters, manage recruiter performance and KPIs, and oversee MSP/VMS and strategic staffing accounts. The role also focuses on client relationships, recruiting operations, process improvement, compliance, and operational growth.
Responsibilities
- Lead, coach, mentor, and develop a team of healthcare recruiters while fostering a culture of accountability, collaboration, and continuous improvement
- Establish, monitor, and manage recruiter key performance indicators (KPIs), including submissions, interviews, starts, gross profit, fill ratios, traveler retention, completion rates, time-to-submit, and overall recruiter productivity
- Conduct regular one-on-one meetings, performance reviews, and coaching sessions to improve recruiter performance and achieve company goals
- Assist with recruiting, hiring, onboarding, training, and development of new recruiting team members
- Serve as the primary account manager for all MSP, VMS, and strategic staffing partnerships, maintaining strong relationships with program managers, client contacts, and vendor representatives
- Monitor requisition activity across all assigned accounts, prioritize opportunities, coordinate recruiter assignments, and ensure timely candidate submissions
- Resolve client concerns, escalations, compliance issues, and service-related challenges while maintaining a high level of customer satisfaction
- Monitor client scorecards, fill rates, response times, compliance metrics, and overall program performance while implementing strategies to improve Cuready's standing within each account
- Collaborate with Business Development, Operations, Onboarding, Payroll, and Credentialing teams to ensure successful implementation of new accounts and seamless traveler experiences
- Manage and optimize recruiting technology, sourcing platforms, job boards, LinkedIn Recruiter, AI recruiting tools, and applicant tracking systems to maximize recruiter efficiency and candidate flow
- Identify and implement new sourcing strategies, recruiting technologies, and process improvements to support growth and improve recruiting performance
- Analyze recruiting and operational data, prepare performance reports for leadership, and recommend strategic improvements based on trends and key metrics
- Ensure compliance with company policies, client requirements, credentialing standards, and applicable healthcare staffing regulations
- Support strategic initiatives focused on increasing gross profit, expanding existing client relationships, improving recruiter productivity, and delivering exceptional service to clients and healthcare professionals
- Perform other duties and special projects as assigned to support Cuready's continued growth
Skills
- Bachelor's degree preferred or equivalent healthcare staffing experience
- Minimum of five years of healthcare staffing experience, including recruiting and/or account management
- Previous leadership or management experience required
- Strong understanding of MSP and VMS programs and healthcare staffing operations
- Proven ability to coach and develop recruiting teams while managing performance metrics
- Excellent communication, relationship-building, problem-solving, and organizational skills
- Strong analytical abilities with experience interpreting recruiting and operational data
- Proficiency with applicant tracking systems, Microsoft Office, LinkedIn Recruiter, and other recruiting technologies
Benefits
- Medical, dental, and vision insurance options
- 401k plan with discretionary match
- Company paid life insurance, short term disability, and long term disability
- Supplemental life insurance, critical illness, accident, and identity theft protection
- Healthcare and dependent care flexible spending accounts
- Inclusive Awards and Recognition Program
- Vacation, sick, and floating holiday hours
- Paid holidays
- Paid volunteer time
- Tuition reimbursement
- Wellness reimbursement program
- Complimentary use of corporate apartments for vacation or travel (subject to availability)
- Monthly commissions
Company Overview