Summary:
The Patient Services Representative (PSR) is a remote role with two weeks of in-person training. This role is an integral part of the Allegro team supporting patients and families to address needs and concerns including but not limited to:
- Answer phones, verify demographics, and schedule appointments using current Practice Management system
- Troubleshoot issues with appointments or general account questions
- Maintain a working understanding of policies and procedures involving scheduling appointments or requirements to assist families in finding the best possible outcome for their concerns
- Maintain a positive working relationship with staff, managers, directors, and physicians
- Offer general support to patients and families, routing calls to appropriate departments as needed
- Must maintain and protect confidentiality both patient and corporate (HIPAA)
- Required to maintain updated knowledge of all workflow and process changes
- Keep current on all company email and Teams communications
- Must complete all mandatory trainings satisfactorily
- Other duties as assigne
Requirements:
- Previous customer service experience
- Excellent customer service skills with a positive attitude
- Must be proficient in computer navigation, task management and working with several software programs at the same time
- Maintain good attendance record
- Ability to work independently and as part of a team
- Excellent interpersonal/people skills
- Strong organizational/multi-tasking skills
- Enjoy working in a fast-paced patient focused environment with ongoing changes
- Have a designated work space (desk, chair, home internet)
- Must be 18 years of age or older
- Pre-Employment Requirements:
- Background check
- Drug testing in compliance with Washington State Bill 5123 for this safety-sensitive position.
- To uphold safety for all employees and patients, we continue to require vaccination status for all new hires, including remote or hybrid schedules, at time of hire and annually
-
- Current COVID immunization, or as newly released
- We require flu immunizations at time of hire, or as newly released
- Various other immunization requirements that we can discuss during your interview
- All employees are currently required to wear a surgical, KN95 or N95 mask at all times while in clinic, patient facing
Education:
- High School/GED diploma or higher
Schedule:
- Schedule is negotiable with flexible hours (4-10s, 5-8s)
- Two weeks on in-person training at the Bridle Trails clinic
- Employees are required to work one weekend day per month and one holiday each year.
- Weekend and holidays include additional compensation differentials.
Benefits Full-Time, working 24+ hours weekly:
- Bi-weekly payroll
- Overtime after 40 hours a week
- Medical
- Dental
- Vision
- Employer paid life, AD&D insurance
- Employer paid Employee Assistance Program (EAP)
- Paid Time Off (PTO)
- 401(k) Plan
- 401(k) employer matching
- Annual employer discretionary bonus
- Incentive bonus monthly based on number of calls completed
- Group incentive bonus for maintaining a call wait time of less than 10 minutes
- Anniversary bonus
- Annual performance review bonus
- Volunteer bonus incentives
- Birthday/anniversary recognition
Benefits Part-Time, less than 24 hours weekly:
- Bi-weekly payroll
- Overtime after 40 hours a week
- Employer paid Employee Assistance Program (EAP)
- Paid Time Off (PTO)
- 401(k) Plan if eligibility hours met
- 401(k) employer matching
- Annual employer discretionary bonus
- Incentive bonus monthly based on number of calls completed
- Group incentive bonus for maintaining a call wait time of less than 10 minutes
- Anniversary bonus
- Annual performance review bonus
- Volunteer bonus incentives
- Birthday/anniversary recognition
Allegro Pediatrics is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion, creed, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, childbirth, breastfeeding, reproductive health decisions, genetic information, medical condition, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.
Work Environment/Physical Demands:
The following is required to perform the essential functions of this role.
While performing the duties of this job the employee regularly works in an office/clinic setting, are as follows:
- Prolonged periods sitting at a desk and working on a computer
- Prolonged periods of standing, walking and bending
- Must be able to lift up to 15 pounds at times
- Must be able to read, write, speak, and understand English and communicate effectively
High school diploma/GED; previous customer service experience; computer proficiency; 18+; background check and drug testing; COVID and flu immunizations; ability to work one weekend day per month and one holiday per year.
Key Responsibilities
- answering phones
- scheduling appointments
- troubleshooting issues
Skills & Tools
Practice Management system, Microsoft Teams
Job Details
- Category: Customer Service
- Seniority: Entry Level
- Commitment: Full Time, Part Time
- Workplace: Remote — United States
- Salary: USD 43,680 – 43,680 / year
- Languages: English
Benefits
- 401k matching
- Generous paid time off
- 4-day work week
- Retirement plan
About Allegro Pediatrics
A healthcare organization providing patient support and scheduling services. — Industry: Healthcare