FULL TIME OR PART TIME
REMOTE
WEEKENDS AS NEEDED
ACH Foam Technologies is seeking a professional and personable Remote Receptionist to be the welcoming voice and first point of contact for our team and clients. This role plays a vital part in maintaining smooth communication across departments while delivering exceptional customer service from a remote setting.
Responsibilities
• Answer and direct inbound calls promptly and courteously.
• Handle general inquiries via phone, email, and online communication platforms.
• Schedule appointments and coordinate calendars for various departments as needed.
• Maintain accurate records of calls, messages, and other communications.
• Assist with administrative tasks such as data entry, filing, and document management.
• Collaborate with team members to ensure seamless communication flow.
• Identify and escalate urgent issues or requests to appropriate personnel.
• Adhere to company policies and confidentiality standards at all times.
Qualifications
• High school diploma or equivalent; additional education or certifications are a plus.
• Proven experience in a receptionist, customer service, or administrative role, preferably in a remote environment.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to multitask effectively.
• Proficiency with phone systems, Microsoft Office Suite, and common communication tools (e.g., Zoom, Slack).
• Comfortable working independently and managing time efficiently.
• Professional and friendly demeanor with a customer-focused attitude.
• Reliable high-speed internet connection and a quiet remote workspace.