Note: The job is a remote job and is open to candidates in USA. CrowdStrike is hiring a Readiness Services Consultant to help customers maximize their Services retainer investment and meet security objectives. The role combines strategic customer relationship management, cybersecurity advisory, preparedness planning, and coordination with Sales and Delivery teams.
Responsibilities
- Manage and grow strategic relationships with Services retainer customers through structured account management and regular engagement
- Drive customer preparedness through education, strategic planning, and optimization of their CrowdStrike Services investment
- Coordinate with Sales and Delivery teams to ensure alignment of customer needs with service capabilities
- Execute timely account reviews, follow-up documentation, and service scoping
- Develop and maintain customer success plans with clear next steps
- Contribute to program enhancement initiatives and best practices development
- Support team pipeline growth through strategic account expansion
Skills
- Experience in cybersecurity services, including incident response management, customer success, and or advisory consulting
- Proven track record of managing senior-level relationships in technical environments
- Strong project coordination capabilities with emphasis on customer service
- Excellence in both written and verbal communication
- Demonstrated ability to excel in a fast-paced environment with strong workload management skills - including balancing competing priorities while maintaining attention to detail
- Clear competency in managing multiple customer relationships simultaneously
- An understanding of cybersecurity concepts and incident response considerations
- Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes
- Strong business acumen and problem-solving skills
- Track record of implementing program improvements
- Knowledge of security frameworks and compliance requirements
- Previous experience in incident response or security consulting
- Experience with service delivery optimization and process improvement
Benefits
- Market leader in compensation and equity awards
- Comprehensive physical and mental wellness programs
- Competitive vacation and holidays for recharge
- Paid parental and adoption leaves
- Professional development opportunities for all employees regardless of level or role
- Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
- Vibrant office culture with world class amenities
- Eligibility for bonuses
- Equity grants
- Health insurance
- 401k
- Paid time off
Company Overview
Company H1B Sponsorship