Note: The job is a remote job and is open to candidates in USA. The North Carolina Department of Health and Human Services seeks a contractor Quality Assurance Engineer to support development and implementation of NC FAST/PATHNC. The role drives manual and automated testing of Salesforce applications, integrations, data, and releases to ensure quality.
Responsibilities
- Analyze business requirements for testability, completeness, and adequate test coverage using Functional Specification Documents, Business Requirements Documents, Technical Design Documents, user stories, acceptance criteria, and related project documentation
- Collaborate with business analysts, developers, Salesforce administrators, product owners, scrum masters, and other stakeholders to clarify requirements, resolve issues, and establish appropriate testing approaches
- Translate business and technical requirements into test conditions, scenarios, cases, scripts, and test data, and drive testing activities through completion
- Develop and execute manual and automated tests using QTest, CRT and applicable Salesforce testing capabilities
- Perform functional, integration, regression, system, user acceptance, and end-to-end testing across NC FAST/ PATHNC and Salesforce functionality
- Test Salesforce standard and custom functionality, including objects, fields, workflows/flows, validation rules, business rules, security, roles, profiles, permission sets, reports, dashboards, and other configurations or customizations
- Validate Salesforce integrations with external applications and systems, including APIs, web services, inbound/outbound interfaces, data exchanges, and error handling
- Validate Salesforce data migration, transformation, integrity, relationships, completeness, and accuracy against approved business requirements
- Support Salesforce release and deployment validation by performing appropriate pre-deployment and post-deployment testing
- Maintain accurate test documentation, test evidence, test data, defect records, and requirements traceability throughout the testing lifecycle
- Review test artifacts to ensure appropriate coverage, accuracy, completeness, and alignment with requirements
- Identify, document, and track defects with clear reproduction steps, expected and actual results, severity, priority, business impact, and supporting evidence
- Work with development, Salesforce, and product teams to diagnose and reproduce defects, validate fixes, perform regression testing, and drive issues through resolution
- Provide testing status, metrics, defect trends, risks, dependencies, and blockers to project stakeholders
- Oversee test data collection and analysis according to project schedules, standards, and established QA practices
- Actively participate in sprint planning, backlog refinement, daily stand-ups, sprint reviews, retrospectives, and other Agile ceremonies
- Identify and communicate testing risks and dependencies and recommend solutions before they impact project delivery
- Contribute to continuous improvement of QA processes, test automation, testing standards, and best practices across NC FAST/PATHNC and Salesforce initiatives
- Ensure testing activities comply with established NC FAST quality standards, project processes, documentation requirements, and applicable organizational procedures
Skills
- Ability to perform testing activities, make informed decisions, and manage complex work efforts
- Excellent verbal and written communication skills
- Strong critical thinking, problem-solving, and decision-making capabilities
- Self-motivated with the ability to manage tasks independently and take ownership and accountability for assigned work
- Strong experience testing Salesforce applications, including standard and custom functionality, configurations, workflows/flows, validation rules, security, reports, dashboards, and business processes
- Experience testing Salesforce integrations, APIs, web services, data exchanges, and interfaces with external systems
- Experience validating Salesforce data migration, data integrity, business rules, and data relationships
- Experience testing Salesforce releases, enhancements, configurations, customizations, and deployments
- Ability to develop comprehensive Salesforce test scenarios, test cases, test scripts, test data, and requirements traceability
- Experience with automation and testing tools such as QTest, Tricentis Tosca and CRT
- Ability to collaborate effectively with Salesforce developers, administrators, business analysts, product owners, scrum masters, and other technical and business stakeholders
- Proficient in creating and executing test cases, test scenarios, and test scripts
- Experienced in functional,regression, integration,end-to end, system, and user acceptance testing
- Strong analytical and problem solving skills
- Proficient in SOQL and SQL for data validation and database testing.()
- Skilled in API testing using REST and SOAP web services.()
- Experienced with defect tracking and test management tools such as Jira
- Knowledge of test automation tools such as Tricentis TOSCA or CRT(Copado robotic Testing)
- Strong understanding of Agile/Scrum methodologies and QA processes
- Strong experience in Salesforce functional and end-to-end testing.(Desired)
- Experienced in Salesforce data migration, data validation, and data integrity testing.(Desired)
- Ability to work in rapidly changing environment (Desired)
- Child Welfare domain experience (Desired)
Benefits
- Mostly Remote
Company Overview