Note: The job is a remote job and is open to candidates in USA. SERVPRO is a trusted leader in fire and water cleanup and restoration services, mold mitigation, and construction. They are seeking a Quality Assurance Analyst to coach and train staff, evaluate accuracy and compliance in estimates, and develop training materials.
Responsibilities
- Develop and/or maintain and complete individual scorecards for review staff
- Conduct structured audits of review staff, evaluating accuracy and carrier-guideline adherence across estimate reviews
- Identify patterns in review errors and recommend process improvements, training topics, or guideline updates
- Track performance trends and provide surface findings to leadership
- Exercise objective judgment and critical decision making
- Provide guidance to audit leadership on Quality Assurance Department employee performance appraisals
- Maintain Accurate Database information
- Liaise between audit leadership and the Estimate Review Specialists, Administrative Assistants, Billing Dispute Coordinators and Quality Assurance Coordinator’s quality of work
- Partner with account managers to align review workflows with current insurance carrier requirements and guidelines
- Serve as a dedicated mentor and trainer for new-hire review staff; build onboarding materials and provide ongoing coaching opportunities to leadership
- Complete all training and coaching sessions as required and/or requested by leadership
- Participate in peer-to-peer feedback sessions
- Handle XactAnalysis setups for SERVPRO HQ staff
- Assume additional responsibilities, as assigned
Skills
- 3-5 years of experience in insurance, construction, damage evaluation and estimating, building repair or similar backgrounds with mitigation, reconstruction, and contents
- Experience developing training materials or SOPs
- Ability to utilize technology to review and analyze written information and estimate damage
- Ability to understand and have a solid technical background that includes an exceptional understanding (and possible hands-on experience) in loss estimating
- Excellent organizational skills, analytical and strong attention to detail
- Strong analytical and mathematical ability
- Strong MS office experience (i.e.: Excel, PowerPoint, Outlook)
- Adaptable to remain calm and reasonable amidst tense or stressful situations
- Comfortable delivering feedback and coaching to peers
- Ability to manage competing priorities independently
- Ability to work in a fast-paced, team-oriented office environment
- Xactimate and Symbility experience highly preferred
- Hold Xactware Certifications (i.e., X1, X2, X3 levels)
- Salesforce experience is a plus
- Bachelor's Degree (Preferred)
- Work Experience with Industry Certifications in lieu of formal degree
Benefits
- Excellent health benefits plan, which includes medical, vision and dental options
- 401(k) with company match
- Company profit sharing plan
- Generous paid time-off and paid holidays
- Paid parental leave
- 2 free on-site fitness rooms
- Employee Assistance Program
- Employee Resource Groups
- Personal and professional development program
Company Overview