Note: The job is a remote job and is open to candidates in USA. Smartly Technologies provides managed IT, cybersecurity, cloud services, technical support, implementations, systems, and client technology operations. The QA Tester will handle requests, troubleshoot and document issues, follow testing and support procedures, escalate complex defects, maintain accurate records, and coordinate with technical and business stakeholders.
Responsibilities
- Handle qa tester requests connected with managed IT, cybersecurity, cloud services, technical support, implementations, systems, and client technology operations
- Review issue details, reproduce or troubleshoot supported problems, and document findings clearly
- Use approved ticketing, support, testing, or implementation procedures to move work toward resolution
- Escalate complex defects, access problems, or technical risks with complete evidence and notes
- Maintain accurate ticket, test, change, or implementation records and customer-facing updates
- Coordinate with technical and business stakeholders to keep Smartly Technologies service work moving
Skills
- Relevant technical, analytical, or data-quality experience appropriate to the role
- Strong troubleshooting, documentation, and problem-solving skills
- Comfort using role-appropriate web applications, ticketing, data, or support tools
- Clear communication with technical and nontechnical users
- Reliable internet access and a secure remote workspace
Benefits
- 100% Remote — United States
Company Overview