[Remote] QA Engineer - IVR Genesys

Note: The job is a remote job and is open to candidates in USA. MatchPoint Solutions is a fast-growing global IT and Engineering services firm that delivers innovative technology solutions to leading enterprises. The QA Engineer will validate end-to-end customer experiences across contact center ecosystems, testing voice applications, routing, telephony integrations, CTI functionality, and omnichannel workflows, with a focus on Genesys and AI-powered conversational experiences.

Responsibilities

• Will be responsible for validating the end-to-end customer experience across the contact center ecosystem. This includes testing voice applications, call routing, telephony integrations, CTI functionality, and omnichannel workflows to ensure high-quality, reliable customer interactions

Skills

• Contact center technology experience, preferably within Genesys environments
• Exposure to conversational AI, voice automation, IVR, or customer self-service solutions
• Strong understanding of customer journey optimization and contact center operations
• Experience working with enterprise-scale customer experience platforms and testing methodologies
• Familiarity with telephony, SIP, routing strategies, and interaction analytics

Benefits

• Remote work

Company Overview

Born in Silicon Valley, 2006. Our ambition was to craft world-class teams to empower businesses facing tech's relentless tide. But ambition evolved. It was founded in 2006, and is headquartered in Pleasanton, California, USA, with a workforce of 201-500 employees. Its website is http://matchps.com.

Company H1B Sponsorship

MatchPoint has a track record of offering H1B sponsorships, with 4 in 2025, 2 in 2024, 1 in 2022, 8 in 2021, 13 in 2020. Please note that this does not guarantee sponsorship for this specific role.