Note: The job is a remote job and is open to candidates in USA. Pyramid Consulting, Inc. is seeking a QA Automation Test Engineer/IV for a contract opportunity. The role focuses on IVR and call center workflow testing across Avaya and AWS Connect, including test automation, data validation, test execution, defect tracking, and performance testing.
Responsibilities
- Writing test cases / automation testing
- Data Mapping and estimating work effort/ IVR Requirements
- Identifying the IVR conditions for requesting test data
- Test data submission requests, preparing smoke testing data
- Validating test data using postman/Soap UI
- Identifying test cases from requirements
- Test Strategy and planning, defining test scenarios and test cases, developing and maintaining scripts and analyzing bugs
- Executing the test cases and raising the defects using the Defect Tracking tool (Jira), documenting in confluence and Q test/Quality Center
- Performance is measured by the quality, accuracy and timeliness of assigned tasks
Skills
- • Must have skills: - "IVR", “AWS Connect”, “Amazon Connect” ,Spanish ,Avaya ,Automation
- • Role is unique as it requires deep knowledge of both Avaya and AWS Connect, IVR systems and call center workflows
- • Education Required: Bachelors
- • Years of experience required: 2-4 years required with responsibilities listed in section above and with the following test management tools: JIRA, Cyara automation, postman/SoapUI
- • Additional qualities to look for: Testing within an agile framework, API testing, AWS Connect Lambda testing, Dynamo DB testing, Chat/SMS testing, payment and billing testing
- • Preferred experience with qTest, Automation tool for load testing K6, Tosca automation
Benefits
- Employee benefits include health insurance (medical, dental, vision)
- 401(k) plan
- Paid sick leave (depending on work location)
- Remote work arrangement
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