Note: The job is a remote job and is open to candidates in USA. Tata Consultancy Services is seeking a PTC Servigistics Technical Analyst to ensure optimal performance of their SCM applications. The role involves monitoring system health, resolving incidents, and enhancing application code while collaborating with global teams and maintaining compliance with best practices.
Responsibilities
- Ensure near 100% uptime and peak performance of the SCM application
- Monitor system health, investigate alerts/incidents, analyze Java application logs, integration points, and Oracle database to resolve issues promptly
- Handle support tickets, perform deep root cause analysis, and implement permanent fixes or preventive measures
- Modify and enhance Core Java application code for bug fixes or small feature changes, following version control and release management processes
- Develop and optimize SQL queries and PL/SQL routines; collaborate with DBAs to improve database performance and maintain data integrity
- Write and optimize SQL queries for Oracle and MongoDB databases, leveraging Spring JDBC Template and ORM frameworks
- Integrate and manage messaging systems such as Apache Kafka and RabbitMQ to support reliable asynchronous communication
- Work closely with offshore teams for deployment, incident hand-offs, and knowledge sharing; participate in overlap meetings
- Provide clear updates on issue status, RCA findings, and resolutions to technical and business teams
- Identify and suggest improvements in monitoring, caching, database indexing, and support workflows
- Maintain detailed documentation of support activities, incident resolutions, and prepare periodic reports on system metrics
- Adhere to TCS and client compliance standards, ITIL best practices, and data security protocols
- Demonstrate responsibility for application uptime and issue resolution
- Effectively coordinate with global teams and manage hand-offs in a remote environment
- Ability to communicate technical details clearly to non-technical stakeholders
- Experience or willingness to mentor junior team members and lead small initiatives/projects
- Manage priorities effectively, adapt to changing schedules, and handle urgent issues outside normal hours when required
Skills
- BACHELOR OF COMPUTER SCIENCE
- 5 - 15 Years of experience
- Strong hands-on knowledge of Service Parts Planning and Inventory Management concepts
- Functional expertise with PTC Servigistics or equivalent service parts planning tools
- Experience analyzing forecasting, inventory optimization, service level targets, and planning exceptions
- Ability to analyze planning outputs, parameters, and business rules to identify root causes of issues
- Strong development experience using core Java 8+
- Extensive experience with strong Java backend skills, including Spring Framework and Spring Boot REST Microservices
- Strong SQL skills with experience in Oracle and MongoDB
- Proficiency in ReactJS, including hooks, state management (Redux or Context API), and component lifecycle
- Solid knowledge of version control systems, especially Git (must)
- Experience with CI/CD pipelines and build tools, especially GitLab Actions
- Comfortable working in ITIL-based support environments
- Proven experience in diagnosing and resolving application and database issues, including log analysis and root cause investigation
- Ability to work independently in a remote environment, coordinating with global teams using collaboration tools
- Strong analytical mindset to handle complex issues spanning application and database layers
- Excellent verbal and written communication skills to interact with US clients and internal stakeholders effectively
- Willingness to work US business hours with occasional adjustments for critical issues or cross-time zone coordination
- Experience working with planning tools such as Syncron, Kinaxis, Baxter Planning, or similar is a strong advantage
- Java 17 preferred
- Experience with messaging systems such as Apache Kafka (highly preferred) and RabbitMQ or other messaging systems preferred
- Familiarity with ERP integrations (SAP, Oracle) is preferred
- GitLab (preferred) or equivalent
Benefits
- Discretionary Annual Incentive.
- Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
- Maternal & Parental Leaves.
- Auto & Home Insurance
- Identity Theft Protection.
- Commuter Benefits
- Certification & Training Reimbursement.
- Vacation
- Time Off
- Sick Leave & Holidays.
- Legal Assistance
- 401K Plan
- Performance Bonus
- College Fund
- Student Loan Refinancing.
Company Overview
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