Note: The job is a remote job and is open to candidates in USA. RCB Bank is hiring a part-time Fraud Risk Analyst I to analyze and review fraud cases and transactions. The role focuses on meeting regulatory timelines, preventing fraud-related losses, documenting and escalating risk, and coordinating with banking teams.
Responsibilities
- Work all channels of fraud, ensuring customer notification and provisional credit (if applicable) are completed within regulatory timelines
- Review fraud cases from multiple fraud software looking for anomalies, fraudulent items or fraudulent patterns and notify appropriate department for resolution
- Complete thorough and accurate documentation associated with actions taken, escalation of significant patterns to management based on risk severity and potential for customer impact
- Interact with various banking business line staff, information security, and customer support groups
- Identify opportunities to take actions to reduce risk
- Utilize appropriate methods and systems to manage accounts and control risk
Skills
- You have an in-depth understanding of Regulation E, Red Flags and the dispute process
- You can interpret data, identify and resolve exceptions and escalate to management when necessary
- You possess well-developed analytical and problem-solving skills and excellent interpersonal, verbal, and written communication skills
- You have a thorough understanding of high-risk behaviors
- You are proficient in applicable computer systems such as Microsoft Word, Excel, PowerPoint, and Outlook
- You can work independently with general supervision in a fast-paced production environment
- Minimum of one year of customer service experience
- High school diploma or GED
- Knowledge of Visa Risk Manager
- Experience using MS Access
- Previous banking or bookkeeping experience
Benefits
- A fun, challenging work environment with an emphasis on family, community, and technology (subject to eligibility).
- Medical Plan (subject to eligibility).
- Prescription Drug Plan (subject to eligibility).
- Teladoc™ (subject to eligibility).
- Dental Plan (subject to eligibility).
- Vision Plan (subject to eligibility).
- Flexible Spending Accounts (Healthcare & Dependent Care) (subject to eligibility).
- Life and AD&D Insurance (subject to eligibility).
- Disability Plans (subject to eligibility).
- Life Assistance Plan (EAP) (subject to eligibility).
- Multiple Supplemental Plans (subject to eligibility).
- Sick Leave (subject to eligibility).
- Paid Federal Holidays (subject to eligibility).
- Vacation and PTO (subject to eligibility).
- 401(k) (subject to eligibility).
- ESOP (subject to eligibility).
- Part-time work from home (28 hours; Wednesday–Sunday).
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