Note: The job is a remote job and is open to candidates in USA. Liberty Dental Plan is a mission-driven organization focused on improving access to quality dental care through provider partnerships, operational excellence, and exceptional service. The Provider Operations Coordinator provides administrative and operational support for the Provider Network team, including reviewing documentation, coordinating onboarding, supporting recruitment, resolving inquiries, and assisting with network-related projects.
Responsibilities
- Review provider documentation, fee schedules, addenda, and credentialing applications to support provider onboarding
- Ensure provider updates, contract changes, and terminations are complete and ready for processing
- Communicate with provider offices to obtain missing documentation and required information
- Support provider recruitment activities and outreach initiatives
- Research and resolve provider network questions through collaboration with internal teams
- Respond to provider and internal stakeholder inquiries in a timely, professional manner
- Update and maintain tracking tools that support operational initiatives and projects
- Identify opportunities for process improvement and communicate recommendations to leadership
- Assist with departmental projects and other business needs as assigned
Skills
- High School Diploma or GED
- At least one year of experience in dental, healthcare, managed care, provider relations, customer service, or a related field
- Strong organizational skills and attention to detail
- Proficiency with Microsoft Word, Excel, and Outlook
- Excellent verbal and written communication skills
- Ability to work independently, manage priorities, and meet deadlines
- Strong customer service and problem-solving abilities
- Data entry experience
- Our employees are distributed in office locations in multiple markets across the United States. We are unable to hire or allow employees to work outside of the United States
- Bachelor's degree
- Experience working with provider contracts or provider network operations
- Knowledge of dental terminology
- Bilingual language skills
Benefits
- Savings options to help you reach your financial goals.
- Excellent 401(k) retirement benefits, including employer match, Roth IRA options, immediate vesting during the Safe Harbor period, and access to professional financial advice through Financial Engines.
- Affordable medical insurance, with low-cost premiums for employee-only coverage. Liberty subsidizes the cost for eligible dependents enrolled in the plan.
- 100% employer-paid dental coverage for employees and eligible dependents.
- Vision insurance with low-cost premiums for employee-only coverage and dependents.
- Company-paid basic life and AD&D insurance, equal to one times your base salary, with options to purchase additional supplemental coverage.
- Flexible Spending Accounts for healthcare and dependent care expenses.
- Voluntary benefit programs, including accident, critical illness, and hospital indemnity insurance.
- Long-term disability coverage.
- Expansive wellness programs, including company-wide wellness challenges, BurnAlong memberships, and gym discounts.
- Employee Assistance Program (EAP) to support mental health and well-being.
- Generous vacation and sick leave policies, with the ability to roll over unused time.
- 10 paid company holidays.
- Tuition reimbursement for eligible educational expenses.
- Remote or hybrid work options available for various positions.
Company Overview