Note: The job is a remote job and is open to candidates in USA. CVS Health is a healthcare company focused on creating connected, convenient, and compassionate health experiences. The Provider Customer Service Representative supports members, employers, healthcare providers, and other customers by resolving benefits and claims inquiries, educating customers, documenting interactions, and directing them to appropriate resources.
Responsibilities
- Actively listen and be an advocate for customers, understand their needs and provide guidance and support
- Resolve customer inquiries and issues efficiently while documenting all interactions
- Educate customers about available resources and assist them in navigating their options
- Anticipate customer needs and provide proactive solutions to enhance satisfaction
- Collaborate with team members and other departments to address service issues and improve outcomes
- Document all customer correspondence and maintain confidential records of patient information
- Follow policies, procedures, and the CVS/Aetna Code of Conduct
Skills
- * 6+ months of customer service experience
- * Basic computer skills
- High School Diploma, GED, or equivalent experience
- * High-speed internet access (100mbs) with adherence to workplace model and potential telework agreements
- * Willingness to work specific hours, with flexibility
- * **Work hours will be between 7am to 7pm local time,** Monday through Friday, and can vary periodically throughout the year. Advance notice will be given if schedules are changed
- * **Demonstrated empathy** and effective communication skills
- * **Respectful and kind** demeanor in all communications while being an advocate for our customers
- * **Strong problem-solving and decision-making abilities.**
- * **Ability to manage multiple resources and tasks in a fast-paced environment
- * 1+ years of customer service experience in a contact center environment, which may include calls, chats or email correspondence depending on role
- * Microsoft office experience preferred
Benefits
- Remote work arrangement
- New colleague orientation to learn about our company and your role.
- Engaging and comprehensive training for 7 weeks.
- A supportive and inclusive culture that will allow for continuous learning and growth.
- Ongoing coaching and mentoring support.
- Equipment and resources needed to complete assigned work.
- Medical, dental, and vision coverage, based on eligibility.
- Paid time off, based on eligibility.
- Retirement savings options, based on eligibility.
- Wellness programs, based on eligibility.
Company Overview