[Remote] Proton System Administrator

Note: The job is a remote job and is open to candidates in USA. The Reynolds and Reynolds Company is seeking a Systems Administrator for their Proton Technologies affiliate. In this role, you will handle escalated troubleshooting and administration for clients, providing support for various IT services and infrastructure.

Responsibilities

• Troubleshoot and resolve issues with customer equipment including workstations, laptops, mobile devices, as well as VoIP phones, switches, routers, firewalls, and servers
• Troubleshoot and resolve issues with supported client applications and related services
• Act as the owner of critical client issues and outages, coordinating client communication, as well as troubleshooting efforts and communication between resources from multiple departments
• Follow customer support procedures, documenting customer issues, troubleshooting steps, and resolutions in the ticketing and documentation systems

Skills

• Handle escalated level troubleshooting and administration, directly to clients, at all levels of IT service and infrastructure
• Provide escalated level knowledge, skills, and mentoring to onsite and help desk technicians
• Troubleshoot and resolve issues with customer equipment including workstations, laptops, mobile devices, as well as VoIP phones, switches, routers, firewalls, and servers
• Troubleshoot and resolve issues with supported client applications and related services
• Act as the owner of critical client issues and outages, coordinating client communication, as well as troubleshooting efforts and communication between resources from multiple departments
• Follow customer support procedures, documenting customer issues, troubleshooting steps, and resolutions in the ticketing and documentation systems

Benefits

• This is a remote position
• Medical, dental, vision, life insurance, and a health savings account
• 401(k) with up to 6% matching
• Paid holidays, vacation and sick days
• Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment

Company Overview

Founded in Dayton, Ohio in 1866, Reynolds and Reynolds is a leading provider of automobile dealership software, services, and forms to help dealerships deliver better results and transform the customer experience. It was founded in 1866, and is headquartered in Dayton, Ohio, USA, with a workforce of 1001-5000 employees. Its website is https://www.reyrey.com.

Company H1B Sponsorship

The Reynolds and Reynolds Company has a track record of offering H1B sponsorships, with 1 in 2026, 1 in 2025, 3 in 2024, 1 in 2023, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.